topic Re: vanishing emails in Email

vanishing emails

grandude — Wed, 22 Feb 2023 12:20:10 GMT

Yesterday I spent over 30 minutes talking to a bank who were trying to send emails to my lineone.net address, none of which arrived then, or since. Today I received a letter from another company saying that they had tried to contact me by email at the same address, but had failed and would I please update my email address.

And yet, some emails are getting through. Any ideas ?

Re: vanishing emails

Ady-TalkTalk — Wed, 22 Feb 2023 14:52:05 GMT

Hi grandude, have you checked your mail filters in webmail to make sure you're not blocking them?

Ady

Re: vanishing emails

grandude — Wed, 22 Feb 2023 15:41:15 GMT

Hi Ady - in the past, both companies have had no problems in getting to me. I am sure that I have not made any changes to my mail filters, as I am not sure where to find them in order to change anything.

An update on that - I do not have any filter rules.

Re: vanishing emails

Ady-TalkTalk — Thu, 23 Feb 2023 07:24:21 GMT

Please add the affected mail sending addresses in private notes in your community profile and I'll run a check on them.

Ady

Re: vanishing emails

grandude — Thu, 23 Feb 2023 08:52:56 GMT

Hi Ady

Not sure how to do that.

Re: vanishing emails

Ady-TalkTalk — Thu, 23 Feb 2023 09:25:49 GMT

If you prefer you can send them in a Personal Message to me.

Ady