topic Re: Request to have IMAP access reinstated in Email

Request to have IMAP access reinstated

russellg2000 — Wed, 22 Feb 2023 12:02:33 GMT

Hello,

Can I request that IMAP access is reinstated?

For use with following devices and applications: -

Windows 10 Enterprise Version 21H2 Build 19044.2486

Microsoft® Outlook® for Microsoft 365 MSO (Version 2208 Build 16.0.15601.20446) 64-bit

Apple iPhone 13 Pro iOS Version 16.1.2

Thanks in advance,

Regards, Russellg2000

Ady-TalkTalk — Wed, 22 Feb 2023 14:47:00 GMT

Hi russellg2000, have you changed to use the approved secure settings?

Ady

russellg2000 — Wed, 22 Feb 2023 15:57:54 GMT

Hi Ady,

Thanks for your reply.

Yes, I have not set up my TalkTalk account on this machine before and as such I confirm that I am using the encrypted settings.

On the iPhone the saccout is existing but were already as detailed on the help page.

Incidentally Outlook is able to send a test message but not able to log onto the imap server at mail.talktalk.net , even with teh new settings.

Thanks again,

regards,

Russell

Ady-TalkTalk — Thu, 23 Feb 2023 07:26:22 GMT

Hi Russell, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady