topic Re: Blocked email accounts in Email

Blocked email accounts

rosswuk — Wed, 22 Feb 2023 21:40:52 GMT

Hello,

As many others I have some old @dsl.pipex.com mailboxes which seem to be locked down to "webmail only". The username/passwords I have are working correctly to gain access via webmail, but POP3 access is being denied I assume due to continued use of legacy settings.

I am now using the correct settings, but still blocked. Can I provide a list of mailboxes where I need the POP3 access re-enabled please?

Thanks.

Re: Blocked email accounts

Ady-TalkTalk — Thu, 23 Feb 2023 08:39:11 GMT

Hi rosswuk, I've added your mailboxes to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Blocked email accounts

rosswuk — Thu, 23 Feb 2023 10:28:55 GMT

Thanks @Ady-TalkTalk.

I assume you picked up the email accounts I have trouble with from my private notes?

Re: Blocked email accounts

Ady-TalkTalk — Thu, 23 Feb 2023 10:54:39 GMT

I certainly did.

Ady

Re: Blocked email accounts

rosswuk — Sat, 25 Feb 2023 09:44:54 GMT

@Ady-TalkTalk

The two accounts which I originally had an issue with are still locked down to webmail access only. In addition to that, two further mailboxes have now been locked down to webmail only, despite the fact that updated settings were in place and working correctly even as I posted here (i.e using secure settings for mail.talktalk.net).

I have updated my private notes with the now 4x mailboxes which have been locked down. Please can you look at this again? I 100% confirm that correct/secure settings are being used now on all 4 mailboxes.

Re: Blocked email accounts

Ady-TalkTalk — Mon, 27 Feb 2023 14:14:34 GMT

Hi rosswuk, I've added the extra 2 mailboxes to the list.

Ady

Re: Blocked email accounts

rosswuk — Mon, 27 Feb 2023 14:49:33 GMT

@Ady-TalkTalk

Thanks Ady, but I am not sure if you got my point. As well as the two extra mailboxes being now blocked for POP access, the two mailboxes which you added to the list last week (now well more than 48hrs ago) are still locked down to webmail only. Is the process to get mailboxes unblocked within 48hrs working?

Re: Blocked email accounts

Ady-TalkTalk — Wed, 01 Mar 2023 08:41:10 GMT

Hi rosswuk, you should find all of the mailboxes have been restored to full function now. There were delays in getting some of them cleared.

Ady