topic Re: Unable to access Tiscali emails in Outlook/IOS phone/or any email client since Friday 17th Feb in Email

Unable to access Tiscali emails in Outlook/IOS phone/or any email client since Friday 17th Feb

johnthornton — Wed, 22 Feb 2023 20:43:00 GMT

Hello Ady, I see you are being inundated with similar messages about this problem. My wife uses a Tiscali address ( 1 of my 5 subsiduary addresses) linked to my account. She has not been able to receive her emails either on her IOS phone or her PC (Outlook 2021). It seems impossible to change settings and it keeps asking for a password. The password is there and is correct as she can receive all her emails by logging in to Webmail. The Talktalk account is in my name and both my own addresses (one is Lineone and the other is Tiscali) are working OK even with POP. I would be very grateful if you could put me on the list of accounts to be unblocked and you will find my wife's Tiscali address in the private notes section of my personal profile. This is a horrendous oversight by Talktalk and I have been a customer for more than 20 years , but will have to consider changing if this issue is not speedily addressed.

Re: Unable to access Tiscali emails in Outlook/IOS phone/or any email client since Friday 17th Feb

Ady-TalkTalk — Thu, 23 Feb 2023 08:22:29 GMT

Hi Johnthornton, I've added you to the list of mailboxes to be restored to normal function. Unfortunately we've been forced to take this action as we have tens of thousands of mail users not using secure settings this makes all mail users vulnerable. We'd sent out mails asking nicely, and it became obvious that we'd have to take enforcement action in the way we have to protect the network.

Ady

Re: Unable to access Tiscali emails in Outlook/IOS phone/or any email client since Friday 17th Feb

johnthornton — Thu, 23 Feb 2023 21:00:44 GMT

Hi Ady,

Thank you very much again for your prompt attention in unlocking my wife's problem mailbox when using an email client. I have checked all our devices and they are working now.

Regards, John Thornton

Re: Unable to access Tiscali emails in Outlook/IOS phone/or any email client since Friday 17th Feb

Ady-TalkTalk — Fri, 24 Feb 2023 12:28:33 GMT

You're most welcome.

Ady