topic IMAP email access blocked in Email

IMAP email access blocked

tinkercharlton — Fri, 24 Feb 2023 13:35:47 GMT

We use both Outlook and iPhone to access emails.

Since the 17th of Feb, our incoming email has had an issue with our credentials. Outgoing works perfectly.

Please could someone assist with how to restore IMAP access for the above client apps ?

Webmail works 100%, so we know the credentials are ok.

Thank you

Re: IMAP email access blocked

Ady-TalkTalk — Fri, 24 Feb 2023 14:54:16 GMT

Hi tinkercharlton, I need you to confirm that you're using the secure mail settings and then we can get full service restored.

Ady

Re: IMAP email access blocked

tinkercharlton — Fri, 24 Feb 2023 14:59:35 GMT

Hi Ady

Yes, all of our email settings have been updated to those published recently.

Curiously, our second email account works 100% with the new, secure settings - but this one doesn't.

Thank you

Re: IMAP email access blocked

Ady-TalkTalk — Fri, 24 Feb 2023 15:04:37 GMT

Hi tinkercharlton, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: IMAP email access blocked

Ady-TalkTalk — Fri, 24 Feb 2023 15:05:25 GMT

Your other mailbox hasn't be limited yet, which explains why only 1 is limited.

Ady

Re: IMAP email access blocked

tinkercharlton — Fri, 24 Feb 2023 15:06:34 GMT

Ah ok, that makes sense. Would you be able to please restore service ?

Thank you

Re: IMAP email access blocked

tinkercharlton — Fri, 24 Feb 2023 15:08:58 GMT

Your second reply has just shown. Perfect, thank you for your assistance.

Re: IMAP email access blocked

Ady-TalkTalk — Mon, 27 Feb 2023 10:57:46 GMT

You're very welcome.

Ady

Re: IMAP email access blocked

tinkercharlton — Mon, 27 Feb 2023 13:29:19 GMT

Hi Ady

I'm afraid that our IMAP access is still not working on this address.

We're getting various error messages saying that the server cannot be contacted, or we cannot connect.

Outlook has been restarted etc.

Any ideas ?

Re: IMAP email access blocked

Ady-TalkTalk — Mon, 27 Feb 2023 13:32:17 GMT

Hi, my apologies there appears to have been a delay in getting them sorted this weekend. I've sent chasers already this morning.

Ady

Re: IMAP email access blocked

tinkercharlton — Tue, 28 Feb 2023 10:44:52 GMT

Good morning

Still no IMAP service. What is the usual turn around for the restore you have requested ?

Thank you

Re: IMAP email access blocked

Ady-TalkTalk — Tue, 28 Feb 2023 10:59:37 GMT

48 hours is the norm, but its been delayed. I'm told it will be sorted very shortly.

Ady