topic Re: email access lost via outlook, Mac mail & iOS in Email

email access lost via outlook, Mac mail & iOS

jannybee — Fri, 24 Feb 2023 14:54:38 GMT

Since 17th February I have been unable to access incoming talktalk.net emails onto the following devices:-

iPhone 13 - iOS 16.3.1

MacBook Pro using both MacMail and also Outlook mail

I can access both incoming and outgoing via Tiscali app

Can you please advice a solution?

Many thanks

Re: email access lost via outlook, Mac mail & iOS

Ady-TalkTalk — Fri, 24 Feb 2023 15:15:02 GMT

Hi jannybee, are you now using the TalkTalk secure settings?

Ady

Re: email access lost via outlook, Mac mail & iOS

jannybee — Fri, 24 Feb 2023 15:33:38 GMT

Hi Amy,

Yes I think that we are using the latest settings but am happy for you to check (please see attached For Outlook on my MacBook.)

I've checked IOS for iPhone 13 and that also looks ok.

Thanks

Re: email access lost via outlook, Mac mail & iOS

jannybee — Sat, 25 Feb 2023 09:50:10 GMT

Morning Ady,

As far as Im aware, all the settings are correct but can you please reconfirm what they should be both for IOS devices and also my MacBook using Windows Outlook?

Have you been able to identify the problem?? or what else you need me to do?

Thankyou

Re: email access lost via outlook, Mac mail & iOS

Ady-TalkTalk — Mon, 27 Feb 2023 10:03:03 GMT

Hi jannybee, I've added your mailbox to the list to be restored.

Ady