topic Unable to access Pipex Account in Email

Unable to access Pipex Account

G4HPW — Fri, 24 Feb 2023 17:25:04 GMT

As of yesterday afternoon I can no longer access my obscured for customer security dsl.pipex.com email account on my PC and Android phone and tablet. I can still access the account via webmail however.

I have made the recent required changes but they fail verification and the message says it may be POP3/IMAP access is not turned on for this account.

Any help toresolve this would be appreciated.

Regards John

Re: Unable to access Pipex Account

Gondola — Fri, 24 Feb 2023 17:27:54 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Unable to access Pipex Account

G4HPW — Fri, 24 Feb 2023 18:10:07 GMT

Hi Gondola

I have changed the security settings to the appropriate ones on my phone,tablet and PC and have added my email address to the private notes section and so am prepared for my account to be restored.

Many thanks for your assistance with this.

Regards. John

Re: Unable to access Pipex Account

Gondola — Fri, 24 Feb 2023 18:22:48 GMT

I've requested that full access is restored.

Re: Unable to access Pipex Account

G4HPW — Sat, 25 Feb 2023 08:31:17 GMT

Many thanks, your help is greatly appreciated.

Regards John

Re: Unable to access Pipex Account

Ady-TalkTalk — Mon, 27 Feb 2023 14:05:54 GMT

Hi G4HPW, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady