topic Unable to receive email messages on mobile device in Email

Unable to receive email messages on mobile device

JohnHerring — Fri, 24 Feb 2023 10:05:11 GMT

I did receive notifications of changes to settings for the email service and made them as recommended.

Since 17th February I stopped having access to any 'new' emails on my iphone.

The email app checks for mail, then states 'Updated on 02/02/2023' followed by 'account error'. This reads - "Cannot get mail" - "No password provided for Talktalk - Please go to Mail Account Settings and enter a password "

My username and password is correct as I have access to Webmail.

Having viewed similar blogs, I suspect I require Talktalk support to 'reset' my account ?

A resolution would be most welcome.

Yours Hopefully

Re: Unable to receive email messages on mobile device

Gondola — Fri, 24 Feb 2023 16:54:39 GMT

If you're ready with the new secure settings on all your email connections then it does just need TalkTalk to restore IMAP/POP3 access for your mailbox.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Unable to receive email messages on mobile device

Ady-TalkTalk — Mon, 27 Feb 2023 11:14:49 GMT

Hi JohnHerring, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady