URGENT: Cannot send emails from Outlook 10 after server changes

annabett — Fri, 24 Feb 2023 18:10:41 GMT

URGENT HELP NEEDED

Hi, just talked to the phone support and they could not help.

You first sent the details of the changes last Sept (2022) but at the time when I had problems connecting the help desk advised me to reset back to original setup and continue as usual.

This last email arrived on 20th Feb and warned I "may" have problems -

WELL !!! Today I changed the settings as I could no longer SEND any emails from my Outlook 10

We have two laptops that we constantly use for all our emails - both using Outlook to retain a full conversation history.

If we use WebMail we will lose the continuity of all our current conversations - most of them legal based. We really cannot afford to do that as some of them span over 4 years and more.

We need urgent help with restoring the functionality of our Outlook Mail.

Attached are the details of the original and new POP Account settings with the error messaged received on SEND.

Please HELP

Kind Regards

Anna

Re: URGENT: Cannot send emails from Outlook 10 after server changes

Gondola — Fri, 24 Feb 2023 18:35:06 GMT

Your Outlook 2010 is a deprecated, insecure mail product that does not support secure mail. Cease using and upgrade your software.

The upgrade path is Windows Mail on Windows 10 or 11 or a paid upgrade to Windows 365 or the free Thunderbird or BlueMail desktop software that offer secure mail. Let me know your choice of upgrade and I'll guide you.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

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topic Re: URGENT: Cannot send emails from Outlook 10 after server changes in Email

URGENT: Cannot send emails from Outlook 10 after server changes

Re: URGENT: Cannot send emails from Outlook 10 after server changes