topic Re: Unable to get email on my iPhone iPad and Windows pc in Email

Unable to get email on my iPhone iPad and Windows pc

Martin1st — Fri, 24 Feb 2023 18:38:44 GMT

Unable to get my email.

all devices use IMAP and have security settings

upon attempting to pull email I receive a message

”CANOT GET EMAIL. no password provided for talktalk.

Web access works fine.

have changed password with no success in receiving email.

have deleted and recreated account on iPhone again no success.

need help please.

Re: Unable to get email on my iPhone iPad and Windows pc

Gondola — Fri, 24 Feb 2023 18:49:11 GMT

Hi Martin

What's the iPhone operating system and the Windows PC OS version and the email software and version? Asking, so there's a quick check on compatibility for secure mail.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Unable to get email on my iPhone iPad and Windows pc

Martin1st — Sat, 25 Feb 2023 11:43:11 GMT

Hi,

Pc is running Windows 10 professional

email windows version 16005.14326.21330.0

Security info :-

Phone

operating system IOS 16.3.1

Mail - IOS mail

Security settings:-

iPad

operating system 15.7.2

mail - IOS mail

Security info:-

Trust all required is included

many thanks for your assistance.

Re: Unable to get email on my iPhone iPad and Windows pc

Gondola — Sat, 25 Feb 2023 11:51:30 GMT

All good to go. I've requested full access is restored.

Just a heads up that TalkTalk Support will respond right here but probably not until next week and access will be back within a couple of days after that. Until then just use webmail to keep in touch.

Re: Unable to get email on my iPhone iPad and Windows pc

Ady-TalkTalk — Mon, 27 Feb 2023 14:22:51 GMT

Hi Martin1st, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady