Has talktalk changed config settings for emails as of 23rd Feb

fatboi591 — Fri, 24 Feb 2023 09:17:20 GMT

Hi,

I have some questions regarding email configuration.......

1) has talktalk, recently sent out 3 emails telling people to change their email settings by 23rd Feb 23

2) I have an older tiscali email address that used the pop.tiscali.co.uk server. What is the new settings?

Re: Has talktalk changed config settings for emails as of 23rd Feb

Gondola — Fri, 24 Feb 2023 18:56:29 GMT

The email client software / app may require updating of email settings. All TalkTalk Consumer mailboxes use the same Email Settings. See TalkTalk Mail Support Hub

On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.

Supported^* email client and app settings are:

Account Type	POP3
Username	Full Tiscali email address
Password	Tiscali email password
Incoming mail server	mail.talktalk.net
Incoming Port (POP3)	995
Incoming Connection Security	SSL/TLS (Use SSL on for mobile)
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required	Yes
Authentication Method	Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL

*Must support TLS 1.2 encryption type / connection security

It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

topic Re: Has talktalk changed config settings for emails as of 23rd Feb in Email

Has talktalk changed config settings for emails as of 23rd Feb

Re: Has talktalk changed config settings for emails as of 23rd Feb