topic Re: Another Unable to access Pipex Account in Email

Another Unable to access Pipex Account

Noemail99 — Fri, 24 Feb 2023 19:10:31 GMT

Was Using Outlook 2010 - Now attempting to setup in Thunderbird and getting

"Unable to log into server...".

Have signed into Webmail OK.

So think I need account restored...? to get a connection in Thunderbird.

I have added email addresses and acct number to the private notes section.

Let me know if any additional info is required.

Thanks.

Re: Another Unable to access Pipex Account

Gondola — Fri, 24 Feb 2023 19:30:40 GMT

Hi Noemail99

You'll need to retire Outlook 2010 as it's an outdated and inherently insecure product that does not support StartTLS encryption. Thunderbird is capable of supporting secure mail. Any other mail collection services or devices? All must use secure mail settings. I can help if you need help.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Another Unable to access Pipex Account

Noemail99 — Fri, 24 Feb 2023 20:09:02 GMT

Hi Gondola

I have changed the security settings to the appropriate ones on my phone,tablet and PC and have added my email addresses to the private notes section and so am prepared for my account to be restored.

Many thanks for your assistance with this.Screenshot 1

Re: Another Unable to access Pipex Account

Gondola — Fri, 24 Feb 2023 20:46:20 GMT

Screenshot shows a perfect setup that will authenticate smoothly once TalkTalk restore access. A request for access is in but heads up that you'll need to use webmail for a few days until the restore is completed.

Re: Another Unable to access Pipex Account

Noemail99 — Sat, 25 Feb 2023 00:11:01 GMT

Thanks - will check in a few days then

Re: Another Unable to access Pipex Account

Ady-TalkTalk — Mon, 27 Feb 2023 13:46:34 GMT

Hi Noemail99, I've added your mailboxes to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Another Unable to access Pipex Account

Noemail99 — Mon, 27 Feb 2023 14:53:57 GMT

Thanks - will check in 48 hrs...

Re: Another Unable to access Pipex Account

Ady-TalkTalk — Thu, 02 Mar 2023 08:04:45 GMT

Hi Noemail99, your mailboxes should have full service again now.

Ady