topic Re: Access to webmail only in Email

Access to webmail only

delboyuk2508 — Sat, 25 Feb 2023 14:10:27 GMT

Hi,

My wife and myself have been restricted to webmail access only for our email addresses, we have changed the settings on our devices so would it be possible to "switch" our access back on for our devices please?

If you need details of the email addresses please private message me.

Many thanks

Derek

Re: Access to webmail only

Gondola — Sat, 25 Feb 2023 14:12:09 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Access to webmail only

delboyuk2508 — Sat, 25 Feb 2023 14:18:27 GMT

I have updated my personal profile and added the 2 email accounts that need to be restored.

I look forward to getting them back again.

Many thanks

Derek

Re: Access to webmail only

Gondola — Sat, 25 Feb 2023 14:26:00 GMT

Do you not wish to take up the offer to check the settings?

Just asking because if there's a continuation of using insecure settings by any device or service connecting to your mailbox then the mailbox could be locked down to webmail only. Not that that's a bad thing, just maybe not what you'd want.

I can request full access on the basis of your self certification and if that's what you want then TalkTalk Support will respond here next week.

Re: Access to webmail only

delboyuk2508 — Sat, 25 Feb 2023 14:42:34 GMT

Its OK thanks, I can make sure the settings are correct for all our devices, thanks for your offer though. You can request full access if you like on the basis of self certification.

Many thanks

Derek

Re: Access to webmail only

Gondola — Sat, 25 Feb 2023 14:45:25 GMT

The request is in.

Just a heads up that full access will not be restored until mid next week so you'll be using webmail until then to keep in touch.

Re: Access to webmail only

Ady-TalkTalk — Mon, 27 Feb 2023 14:46:45 GMT

Hi Derek, I've added your mailboxes to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady