topic Re: No access to emails in Email

No access to emails

raleigh — Sat, 25 Feb 2023 16:52:04 GMT

I have exactly the same problem as ClareBB - i.e. only web access to email for security issues. I don’t have a contract with Talktalk (I use BT) but would like to continue using my onetel email address which I have had for pretty well ever. In order to get my email to work at all on ipad, iphone and PC I send using a BT SMTP server (I think). This has (up till now) allowed me to send using my BT address but I got incoming mail from onetel (i.e. Talktalk) as that is the email I am known by to most of my contacts. Suddenly (after due warning I admit) I can only read incoming onetel email on webmail. My basic question is - can I set things up in a way that keeps Talktalk happy about security if I don’t have a commercial contract with Talktalk? I’m happy to fiddle around a bit with the settings if I know it’s not impossible!

I’d appreciate any guidance you can give - thanks. And can I get myself removed from the red list, which I’m guessing is not automatic even if I get the settings right.

Re: No access to emails

Gondola — Sat, 25 Feb 2023 16:55:50 GMT

Hi raleigh

As you're not a TalkTalk broadband or MailPlus subscription customer you're only entitled to webmail access prior to the mailbox being deleted. Information about MailPlus is below. But give us details of the PC and mobile devices and we'll see what can be done.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: No access to emails

Ady-TalkTalk — Mon, 27 Feb 2023 14:51:03 GMT

Hi Raleigh, as Gondola says if you want to keep full access for your mail account and don't want to see it deleted you'd need to sign up for TalkTalk Mail Plus.

Ady