topic Re: Lost Pipex authentication in Email

Lost Pipex authentication

jonb4 — Thu, 23 Feb 2023 19:01:33 GMT

I cannot access my Pipex email. Put my email/clients details into the private section of my profile. Running POP and would very much like to continue rather than going to IMAP.

Please advise.

Kind regards

Jon

Re: Lost Pipex authentication

Gondola — Fri, 24 Feb 2023 00:36:58 GMT

Hi jonb4

No reason why you need to have an IMAP email account if POP3 suits your preferences. I'll give you a settings guide that includes POP3 for pipex email so you can see what the incoming and outgoing server settings and password authentication looks like.

For more tailored advice I'd need to know the devices you're using, the Operating system, the email software and software version.

The email client software / app may require updating of email settings. All TalkTalk Consumer mailboxes use the same Email Settings. See TalkTalk Mail Support Hub

On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.

Supported^* email client and app settings are:

Account Type	IMAP (recommended) or POP3
Username	Full Pipex email address
Password	Pipex email password
Incoming mail server	mail.talktalk.net
Incoming Port (IMAP / POP3)	993 / 995
Incoming Connection Security	SSL/TLS (Use SSL on for mobile)
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required	Yes
Authentication Method	Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL

It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion.

Email not showing in My Account

TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.

* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.

Re: Lost Pipex authentication

jonb4 — Fri, 24 Feb 2023 11:31:25 GMT

Hi Gondola

Thank you for your quick reply. Very grateful

However none of the new settings work - I checked them when I received the 'must update' email, all OK. I put my email and client/os details into the private area of my profile.

I see you are getting a lot of the same questions across the board - could it be it's more than just wrong settings?

Kind regards

Jon

Re: Lost Pipex authentication

Gondola — Fri, 24 Feb 2023 11:51:00 GMT

You didn't tell me up front that you have a notification from TalkTalk that your mailbox will have device access removed because of continued use of insecure encryption security settings.

So yes your mailbox access now needs to be restored to be able to use the settings I have provided. All devices must use secure settings or your mailbox access will be withdrawn again.

I'll request full access for you.

Re: Lost Pipex authentication

jonb4 — Fri, 24 Feb 2023 14:11:44 GMT

Thank you Gondola - much appreciated!

Kind regards

Jon

Re: Lost Pipex authentication

Ady-TalkTalk — Fri, 24 Feb 2023 15:02:29 GMT

Hi Jon, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Lost Pipex authentication

jonb4 — Sat, 25 Feb 2023 20:05:47 GMT

Thanks Ady !!

Jon

Re: Lost Pipex authentication

Ady-TalkTalk — Mon, 27 Feb 2023 14:55:03 GMT

You're welcome Jon.

Ady

Re: Lost Pipex authentication

jonb4 — Tue, 28 Feb 2023 11:05:35 GMT

Morning Ady & Gondola

Just asking for an ETA?

Cheers

Jon

Re: Lost Pipex authentication

Ady-TalkTalk — Tue, 28 Feb 2023 11:09:37 GMT

Hi Jon, I'm told it'll be sorted shortly.

Ady