topic Re: Email on iphone error message no password provided in Email

Email on iphone error message no password provided

Martin4177 — Fri, 24 Feb 2023 17:49:51 GMT

Are Talk Talk solving this problem for the community or does every individual have to ask separately. I have found it impossible to get in touch with anyone that can help.

Re: Email on iphone error message no password provided

Gondola — Fri, 24 Feb 2023 17:52:22 GMT

Everyone that ignored TalkTalk's notifications to use only secure mail settings and that's now had device access withdrawn will need to ask for access to be restored.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Email on iphone error message no password provided

Ady-TalkTalk — Mon, 27 Feb 2023 11:25:32 GMT

Hi Martin4177, do you still need help with this?

Ady

Re: Email on iphone error message no password provided

Martin4177 — Fri, 17 Mar 2023 17:29:44 GMT

Andy,

Yes, it still is not working and I can see that you have fixed it for someone else. I sent you a pdf showing that I have all the correct settings on the phone app, but it still doesn’t work. It works perfectly for gmail.

any idea how I can move this forward?

regards

martin

Re: Email on iphone error message no password provided

Gliwmaeden2 — Fri, 17 Mar 2023 17:33:21 GMT

Unless staff request it, anything sent by PM won't usually receive a response, @Martin4177, as they really have too much to do already.

Gondola may be able to help further over the weekend. Staff reply during the day, Monday to Friday. Keep in touch to follow up.

Re: Email on iphone error message no password provided

Ady-TalkTalk — Mon, 20 Mar 2023 10:26:31 GMT

Hi Martin, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady