topic Cannot Access or send E-Mails in Email

Cannot Access or send E-Mails

Knobbytaxtest — Mon, 27 Feb 2023 14:34:09 GMT

I have updated the new server addresses to incoming & outgoing settings on my Mailwasher and Outlook 2007 programs, but the error message is 'Your e-mail server has rejected your login'. Are my security settings out of date, some exchanges with a tech chap from TalkTalk on here suggests that some app and e-mail progs maybe not upto standard. But it has to be said, not a great deal of point on having an e-mail provider that does not provide. Any pointers???

Re: Cannot Access or send E-Mails

Gondola — Mon, 27 Feb 2023 15:05:58 GMT

Outlook 2007 does not support secure mail. Do not use that product any more to connect to your TalkTalk mailbox or the mailbox will be permanently locked to webmail only.

Mailwasher version 7 provides support for TLS 1.2 so which version of Mailwasher are you using? I can give you the setup for Version 7 and TalkTalk Mail secure mail for either POP3 or IMAP.

TalkTalk is happy to provide you with secure mail. But you need to be able to use it.

Re: Cannot Access or send E-Mails

Ady-TalkTalk — Wed, 01 Mar 2023 08:54:55 GMT

Hi Knobbytaxtest, please follow the advice from Gondola.

Ady

Re: Cannot Access or send E-Mails

Ady-TalkTalk — Wed, 12 Apr 2023 13:26:48 GMT

Hi Knobbytaxtest, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady