topic Re: Yet another email not working. Tiscali mail in Email

Yet another email not working. Tiscali mail

Andy_S_155 — Thu, 23 Feb 2023 00:35:29 GMT

I've tried too many times to get my email account updated on my android phone and PC, but it still won't work. Getting rather frustrated with all this.

Can anyone help please?

Re: Yet another email not working. Tiscali mail

Ady-TalkTalk — Thu, 23 Feb 2023 09:03:34 GMT

Hi Andy_S_155, please add the affected email address/es to the private notes section of your community profile and I'll get them added to be restored to full function.

Ady

Re: Yet another email not working. Tiscali mail

Andy_S_155 — Mon, 27 Feb 2023 14:49:07 GMT

Thanks for the info, i'm new to all this where is the private section of my profile found please?

Re: Yet another email not working. Tiscali mail

Andy_S_155 — Mon, 27 Feb 2023 14:52:47 GMT

Ok I've found it now using a pc, there didn't seem to be any profile options when viewing the community on a mobile phone.

I've added the tiscali email to be reconnected please.

Re: Yet another email not working. Tiscali mail

Gondola — Mon, 27 Feb 2023 14:53:30 GMT

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name

Alternative mobile contact number

Scroll down to Private notes to add the email address

Check and Save changes

Select here: Update your profile

Re: Yet another email not working. Tiscali mail

Andy_S_155 — Mon, 27 Feb 2023 20:05:11 GMT

I've added the Tiscali email address to personal notes that needs reactivating.

Re: Yet another email not working. Tiscali mail

Ady-TalkTalk — Wed, 01 Mar 2023 11:29:19 GMT

Hi Andy_S_155, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Yet another email not working. Tiscali mail

Andy_S_155 — Wed, 01 Mar 2023 15:19:02 GMT

Ok thanks Ady

Re: Yet another email not working. Tiscali mail

Ady-TalkTalk — Thu, 02 Mar 2023 12:05:07 GMT

You're most welcome.

Ady

Re: Yet another email not working. Tiscali mail

Andy_S_155 — Sat, 04 Mar 2023 12:40:01 GMT

We are now more than 48 hours and I still can't get anything out of windows mail or Samsung mail on my Android phone. Can you investigate please?

I get a message that tells me that my account couldn't be verified. " The username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your email account settings on the web, then try again."

This is getting annoying, webmail app if awful to use on a mobile phone pages don't resize so it's hard to read most things. Seeing as we've all been forced to use webmail, it would be a blessing if you could remove the adverts, so at least I could see a bit more!

Re: Yet another email not working. Tiscali mail

Gondola — Sat, 04 Mar 2023 12:54:54 GMT

There do seem to have been some long delays that Ady was trying hard to resolve. Hopefully Ady will be back or a colleague will be back on Monday.

Re: Yet another email not working. Tiscali mail

Ady-TalkTalk — Tue, 07 Mar 2023 21:09:28 GMT

Hi Andy_S_155, I've checked and your mailbox is now showing as fully functional.

Ady