topic Re: Like many others it seems - I am unable to send emails since Friday 24th Feb in Email

Like many others it seems - I am unable to send emails since Friday 24th Feb

junks — Mon, 27 Feb 2023 12:16:34 GMT

Emails suddenly stopped sending on Friday & I'm disappointed to come on here & find this has been planned for ages & I've had no notification of this even though I've been with TalkTalk since inception & Tiscali before that!
I've tried changing the settings to:

Although I don't have the option STARTTLS but if I use TLS it asks for

Also tried chnaging to this but still the same message

Which is correct for the emails but rejected for authentication, I've tried just about every permutation of settings I can think of but nothing working so far 😕

Can anyone help please?

Thanks

Phil

Re: Like many others it seems - I am unable to send emails since Friday 24th Feb

Gondola — Mon, 27 Feb 2023 12:50:09 GMT

You may not use the TalkTalk outgoing SMTP server for your personal domain email. Mail is not authenticated and recipient mail services would mark the mail as spam anyway. You may well have used the servers in the past for unauthenticated mail but not any longer.

You should use the freeola mail servers and be a paying customer of freeola to take their web hosting and Email Pro mail package to use their designated host name servers. Or use the Freeola webmail service.

If you're a customer of TalkTalk Consumer home broadband or TalkTalk MailPlus then you can use secure email for your TalkTalk Mail domain addresses.

Re: Like many others it seems - I am unable to send emails since Friday 24th Feb

junks — Mon, 27 Feb 2023 15:10:15 GMT

Thanks for the reply, I am a Talk Talk telephone, TV & Broadband customer so are you saying we can no longer use any of our Freeola free email addresses or my own website emails (also bought through Freeola) with TalkTalk's SMTP outgoing servers now??

Thanks

Re: Like many others it seems - I am unable to send emails since Friday 24th Feb

Gondola — Mon, 27 Feb 2023 15:16:03 GMT

Correct. No more free-oloading on the TalkTalk servers. But hey, if you pay for a package with Freeola you should have access to Freeola's own incoming and outgoing SMTP servers.

Here's what the Freeola setup instructions say - for Freeola's paying customers.

Incoming Mail server will be yourdomainname.freeolamail.net (dots in 'yourdomainname' must be replaced by hyphens)
Port 993
Encryption Method: SSL/TLS (SSL ON)

Outgoing Mail server smtp.freeolamail.net
Port: 465.
Encryption Method: SSL/TLS (SSL ON)
My server requires outgoing authentication: ON

Re: Like many others it seems - I am unable to send emails since Friday 24th Feb

junks — Mon, 27 Feb 2023 15:25:59 GMT

Thanks for the reply again

I don't get my Broadband from Freeola though only the website which is not hosted anywhere as not needed now, I thought it was the broadband supplier that was needed for the SMTP server.

I guess I need to cancel my TalkTalk & go with someone else now then if that's the case

Re: Like many others it seems - I am unable to send emails since Friday 24th Feb

Gondola — Mon, 27 Feb 2023 15:37:17 GMT

There aren't many ISP's offering new customers email services now let alone authenticating personal domain email at no cost.

But as a TalkTalk home broadband customer (excludes full fibre customers) you can create up to 5 talktalk.net addresses in the Customer MyAccount.

So I'll give you a workaround to sending mail using the TalkTalk email address and mail servers but making it look to recipients as though it comes from your personal domain address / name.

The From: name can be changed in the TalkTalk Mail mailbox.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Select the main settings menu and then My contact data. Here you can enter your first and last name that appear as the friendly name to your recipients.

If you want something different, let's change the 'friendly name' / 'real name' that normally appears to recipients in the From: entry

Select Mail or Email from the blue header bar
Select Compose from the sub-header
Select the blue down arrow to the right of the From: <email address> 
You'll see a drop-down box with options Hide names or Edit names
Select Edit names
In the pop-up Select the tick box
Enter the desired name in the custom name box - your personal domain address
Select Save

So, you can have just the email address or your real name or have the option of defining a custom name, which is where you put your personal domain address and emails appear as From: Personal Domain Address <TalkTalk email address>

Recipients often would just see the email as From: Personal Domain Address

You can do the same in supported email clients.

Re: Like many others it seems - I am unable to send emails since Friday 24th Feb

iusedtobeatiscaliuser — Tue, 28 Feb 2023 15:01:42 GMT

I had the same problem...emails stopped sending even though no changes had been made to my email settings and I spent hours with a chat bot tech support yesterday 26/2/23 and the problem wasnt resolved. Its a Talktalk SMTP issue which they seem to have suddenly stopped. I have my own hosted domain and am now going to use that to provide SMTP.

The tech should have known that Talktalk had done something to their SMTP service and I wouldnt have wasted hours on the phone.

I am now looking to change my provider and will certainly be moving away from Talktalk