topic Re: Email on iphone error message no password provided in Email

Re: Email on iphone error message no password provided

ianhale99 — Mon, 27 Feb 2023 12:39:21 GMT

I received the email message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software".

However, even though I can access my emails via webmail, I have still not been able to get my iPad or iPhone to work even though I've checked the settings several times. I get the "Account error - no password provided". Is there something else I need to do to restore emails access on these devices ?

Re: Email on iphone error message no password provided

Gondola — Mon, 27 Feb 2023 13:22:39 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

The iPad and iPhone will not authenticate a password until access is restored. So we need to help you check that you have them set up securely. What iOS operating system is each using?

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Email on iphone error message no password provided

ianhale99 — Mon, 27 Feb 2023 16:58:00 GMT

Hi Gondola, thank you for your prompt reply. Please can you proceed and request TalkTalk Support to restore full access.

Thank you very much.

Re: Email on iphone error message no password provided

Gondola — Mon, 27 Feb 2023 17:05:40 GMT

At your risk I've requested that full access is restored for the email address mailbox in your Community profile Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: Email on iphone error message no password provided

ianhale99 — Mon, 27 Feb 2023 19:45:43 GMT

Many thanks

Re: Email on iphone error message no password provided

Ady-TalkTalk — Wed, 01 Mar 2023 11:27:08 GMT

Hi ianhale99, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Email on iphone error message no password provided

ianhale99 — Tue, 07 Mar 2023 18:54:42 GMT

Some time today my Email access has been restored on both my iPhone and iPad. Thank you Ady for your help in resolving this issue.

For others out there who experienced or are still experiencing a similar issue, I believe that mine was caused by using POP3 access for my Emails on my PC using Outlook. Removing this method of Email access and requesting TalkTalk Support to restore full access seems to have resolved the issue on my other devices. I will now try to restore my email access on my PC using IMAP rather than POP3 together with the recommended secure settings.

Re: Email on iphone error message no password provided

Ady-TalkTalk — Wed, 08 Mar 2023 13:41:35 GMT

Hi ianhale99, you're welcome.

Ady