topic Email access lost in Email

Email access lost

Sylvia5040 — Mon, 27 Feb 2023 20:27:57 GMT

Hi @Ady-TalkTalk I am unable to use my email on my phone apps. I have lost the use of imap settings (I can sign into webmail) please can you restore my email address to be able to use my email on my phone. Thank you

Re: Email access lost

Gondola — Mon, 27 Feb 2023 20:28:22 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Email access lost

Sylvia5040 — Tue, 28 Feb 2023 19:39:23 GMT

Re: Email access lost

Gondola — Tue, 28 Feb 2023 22:00:33 GMT

The secure mail settings are good so I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that you need no help with checking other services / devices / email software for compatibility with secure mail and the incoming and outgoing server settings you're using? Did you identify the insecure settings, for example? The culprit device or software that got your mailbox access switched off?

Re: Email access lost

Sylvia5040 — Wed, 01 Mar 2023 09:02:42 GMT

Hi @Gondola I have uploaded screen shots of my app setting and put the information needed on my profile. Will my email now be restored? Thank you for your help

Re: Email access lost

Gondola — Wed, 01 Mar 2023 09:59:03 GMT

I've checked the settings and they're good so I've requested access be switched back on for your email app.

TalkTalk Support will respond right here asap.

Re: Email access lost

Ady-TalkTalk — Thu, 02 Mar 2023 10:33:44 GMT

Hi Sylvia5040, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady