Problems inputting new Talk Talk email settings

EMT** — Sun, 26 Feb 2023 10:14:43 GMT

I am unable to send emails, but can receive them, since the Talk Talk settings changed. I have changed them successfully on my phone but am having problems on my PC which has Windows 7 and Outlook. I have changed the ingoing and outgoing servers and the ports but cannot select STARTTLS as the encryption method. The only option I have on the drop down tab are None, SSL, TLS or Auto. I've tried with auto but when I test the settings I get a message that says I need to verify the email in my account properties. Not sure how to do that or if that is really the problem. Any advice would be much appreciated.

Re: Problems inputting new Talk Talk email settings

Gondola — Sun, 26 Feb 2023 16:01:19 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

Looks like you're using a version of Outlook that does not support secure mail to the required TLS 1.2 standard. What version is it? If Outlook 2013 them that reaches end of life support in 3 months. Windows 7 is now past end of life and is a deprecated product but email software like Thunderbird that does support secure mail is still supported on Windows 7.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

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Email settings and device setup guides for TalkTalk Mail

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Re: Problems inputting new Talk Talk email settings

Ady-TalkTalk — Tue, 28 Feb 2023 10:21:44 GMT

Hi EMT**, if you follow Gondola's advice you won't go wrong.

Ady

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Problems inputting new Talk Talk email settings

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Re: Problems inputting new Talk Talk email settings