topic Re: Lost access to ukgateway Email in Email

Lost access to ukgateway Email

juliejames123 — Tue, 28 Feb 2023 11:47:44 GMT

Hi I have been restricted to Webmail - could my account be reactivated please?

Re: Lost access to ukgateway Email

Gondola — Tue, 28 Feb 2023 12:08:11 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

Let us know and we can help.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Lost access to ukgateway Email

juliejames123 — Tue, 28 Feb 2023 13:31:21 GMT

Hello, my IT man came round today and made sure my settings were correct in Outlook which is what I use - Thanks

Re: Lost access to ukgateway Email

Gondola — Tue, 28 Feb 2023 13:38:05 GMT

Is it Outlook 2016 or newer e.g. Outlook 365?

Re: Lost access to ukgateway Email

juliejames123 — Wed, 01 Mar 2023 01:22:45 GMT

It is the latest version of Outlook

Re: Lost access to ukgateway Email

Ady-TalkTalk — Thu, 02 Mar 2023 10:09:11 GMT

Hi juliejames123, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete. Please be aware that if the settings in use are not secure the account will be limited again.

Ady

Re: Lost access to ukgateway Email

juliejames123 — Mon, 06 Mar 2023 12:45:15 GMT

Hi I have updated outlook to the correct settings but my emails are still not coming through.

Re: Lost access to ukgateway Email

Ady-TalkTalk — Wed, 08 Mar 2023 08:55:00 GMT

Hi juliejames123, I've checked and your mailbox is fully restored now.

Ady