topic Re: Can't send mail in Email

Can't send mail

georgek — Thu, 02 Mar 2023 09:26:56 GMT

As of today my wife can't send emails

Win10 / Outlook 2007 / POP3

I can send

Win10 / Outlook 2010 / IMAP

The sending failure is reported as 0x80004005.

The email settings have not changed in the last few years, we both use the smtp.talktalk.net for sending.

Is this issue a fault or is something else going on?

Thanks

George

Re: Can't send mail

Gondola — Tue, 28 Feb 2023 12:16:38 GMT

If your wife saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

Mailboxes are being notified in batches. Your mailbox is also at risk.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

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Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

Please ask your wife to cease using Outlook 2007 and you to cease using Outlook 2010. Both are inherently insecure deprecated products that do not receive security updates and do not support the required secure encryption. They are the culprits that will have got the mailbox limited to webmail only access.

The upgrade path is to Windows Mail that is part of the package of Windows 10. Or for a paid upgrade there's Outlook 2016 - Outlook 365 or a free email client like Thunderbird or BlueMail that look similar to the classic style of Outlook.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

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Re: Can't send mail

georgek — Tue, 28 Feb 2023 13:35:43 GMT

That could be it, I'll see if she has had such a message.

I certainly haven't (yet)

Re: Can't send mail

georgek — Tue, 28 Feb 2023 13:58:03 GMT

Can I set to encrypted mode before the notification to see that it works or do I need to wait for the email from talktalk?

Re: Can't send mail

georgek — Tue, 28 Feb 2023 14:30:31 GMT

Well I changed the smtp port from 25 to 587.

Encryption moved from none to TLS (SSL reported as not supported by the server).

Now we get the message:

Re: Can't send mail

Gondola — Tue, 28 Feb 2023 16:35:48 GMT

You're not taking any notice of the advice I've given.

So, I'll repeat it just once more. Cease using Outlook 2007 and Outlook 2010. Those programs are no longer capable of keeping your mail messages and passwords secure.

Please re-read the advice I've given. Decide on what upgrade path you're going to take and then we can agree on the settings to use. I will help you all the way.

Re: Can't send mail

georgek — Tue, 28 Feb 2023 16:41:51 GMT

Ah....

Ok, fair point, well made....

I'll go and consider my options.

Re: Can't send mail

Ady-TalkTalk — Thu, 02 Mar 2023 08:13:21 GMT

Hi George, Gondola's advice is spot on. Pleae follow the guidance and let us know how you get on.

Ady

Re: Can't send mail

georgek — Thu, 02 Mar 2023 09:21:27 GMT

Hi Ady & Gondola

I plumped for Thunderbird in the end.

Both my wife's POP3 account and my IMAP account are now working well under the newly enforced encryption requirements.

Thank you all for your patience.

Cheers

George

Re: Can't send mail

Gondola — Thu, 02 Mar 2023 09:28:25 GMT

Nicely done George.

We do appreciate your time in letting us know. Thank you.