topic Re: CANNOT GET MAIL in Email

CANNOT GET MAIL

sooty75 — Thu, 23 Feb 2023 18:51:22 GMT

Please can I have access fully restored on my app. I cannot access emails - I get a “cannot get mail, no password provided for “Talktalk”” error message. I can access using webmail.

I confirm that the Incoming and Outgoing settings are as they should be.

I’m using iPhone 12 with iOS.

thank you

Re: CANNOT GET MAIL

Gondola — Thu, 23 Feb 2023 20:31:33 GMT

Is the iPhone the only way you view your TalkTalk Mail messages? Just making sure there are no other mail collection services or devices connecting to your mailbox.

If so then the iPhone is capable of secure mail and I can request your device access is restored on the basis of your self certification of server settings.

TalkTalk support will respond here, hopefully tomorrow.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and customer account number

Check and Save changes

Select here: Update your profile

Re: CANNOT GET MAIL

sooty75 — Thu, 23 Feb 2023 21:44:26 GMT

Hi Gondola, yes I confirm I only access my emails via app on my iPhone. I use talktalk's webmail to access via my computer. I confirm that the settings are correct on my iPhone for incoming and outgoing. Many thanks for your help.

Re: CANNOT GET MAIL

Ady-TalkTalk — Fri, 24 Feb 2023 12:37:58 GMT

Hi sooty75, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: CANNOT GET MAIL

sooty75 — Mon, 27 Feb 2023 08:00:00 GMT

Hi Ady, should this have happened by now as I still cannot access Mail using my iPhone? Thanks Kim

Re: CANNOT GET MAIL

Gondola — Mon, 27 Feb 2023 08:32:09 GMT

Today or tomorrow I'd say. Try again later to see if the iPhone authenticates the password. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: CANNOT GET MAIL

Ady-TalkTalk — Mon, 27 Feb 2023 10:27:35 GMT

Hi sooty75, I've sent a chaser this morning to get this speeded up.

Ady

Re: CANNOT GET MAIL

sooty75 — Tue, 28 Feb 2023 14:15:39 GMT

Hi Ady, I still cannot access my emails through mail, although this morning it did allow me to set up my account. I got all the way to the end and when it tried to verify my account, it came up with the same error?

Re: CANNOT GET MAIL

Ady-TalkTalk — Tue, 28 Feb 2023 14:23:37 GMT

Hi sooty75, your mailbox is showing full function. You shouldn't be having any problems now.

Ady

Re: CANNOT GET MAIL

sooty75 — Tue, 28 Feb 2023 14:34:29 GMT

Hi Ady, I have changed my password and tried again and it has verified my account and now its working. Thank you so much for your help. Regards, Kim

Re: CANNOT GET MAIL

Ady-TalkTalk — Wed, 01 Mar 2023 15:00:20 GMT

Thanks Kim.

Ady