topic Re: Onetel Emails in Email

Onetel Emails

AndrewE63 — Fri, 24 Feb 2023 15:23:26 GMT

My emails have stopped being sent to my iPad app have checked that my settings are correct to those supplied my current IOS is 12.5 v

Re: Onetel Emails

Gondola — Fri, 24 Feb 2023 17:11:09 GMT

Hi AndrewE63

Is the iPad the only way you view emails? And have you updated both the onetel host server names to talktalk.net and updated the port settings?

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Onetel Emails

AndrewE63 — Fri, 24 Feb 2023 19:19:16 GMT

Hi Gondola,

Thank you for your response currently I am only using old iPad Air iOS software version 12.5.7 and its mail. Hopefully these images are ok.

I have two email addresses and have put these on my personal page

Many thanks

Re: Onetel Emails

Gondola — Fri, 24 Feb 2023 19:46:25 GMT

Hi Andrew

Settings on the iPad are perfect and will authenticate nicely once TalkTalk restore full access to the mailbox.

The request to TalkTalk Support is in but heads up that you'll be using webmail for a few days until TalkTalk respond here and you get access back.

Re: Onetel Emails

AndrewE63 — Fri, 24 Feb 2023 20:04:38 GMT

Hi Gondola,

Thank you once again for your responses with my issues this is greatly appreciated. I assume that they will contact when this matter is resolved as I said I included my two Onetel email addresses on the personal page.

Many thanks

Andrew

Re: Onetel Emails

Ady-TalkTalk — Mon, 27 Feb 2023 13:37:14 GMT

Hi Andrew, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Onetel Emails

AndrewE63 — Mon, 27 Feb 2023 13:54:36 GMT

Hi Ady,

Thanks for your post knowing this is happening is greatly appreciated, I assume that this for both the Onetel email accounts that I included on my personal page. Is there anything else I need to do? as Gondola was kind enough to confirm that the setting I had were correct.

Many Thanks

Re: Onetel Emails

AndrewE63 — Tue, 28 Feb 2023 16:10:03 GMT

Hi Gondola and Ady

Just thought i would let you know that my Onetel email accounts appear now to be working on my iPad mail.

Thanks for you help.

Kind regards

Re: Onetel Emails

Gondola — Tue, 28 Feb 2023 17:40:50 GMT

Nicely done.

We do appreciate your time in letting us know. Thank you.