topic Re: talktalk plus in Email

talktalk plus

73sheppy — Mon, 27 Feb 2023 16:22:52 GMT

Since registering for talktalk plus I am unable to add second email address to webmail which work or add to accounts on client iphone.

I do not have a myaccount as i do not have broadband.

thanks

Re: talktalk plus

Gondola — Mon, 27 Feb 2023 16:32:19 GMT

If the second email address does not get authenticated on any email client / email app or when trying to add to an existing webmail mailbox then that indicates it is limited to webmail access only.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser. Sign out of the primary email account by using the sign out icon top right (desktop browser) or cog icon and sign out menu item (mobile browser) and then sign in to the second email mailbox.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: talktalk plus

73sheppy — Tue, 28 Feb 2023 23:07:08 GMT

Thanks for information.

I currently use three devices, iphone 13 ios 16.3.1, ipad ios 16.2, laptop windows 10

on all of them I can use webmail to access both the primary and secondary mailboxes individually without any problem.

When I sign in as the primary mailbox and try to add the secondary mailbox the message is "auto config failed" so I try the manual option which also fails. I have checked the server settings and they are all correct

When I sign in as the secondary mailbox i can add the primary mailbox ok except that it does not automatically populate the inbox.

I have updated the requested information in the community profile

The secure settings are ready, can you please restore full access

Re: talktalk plus

Gondola — Tue, 28 Feb 2023 23:13:47 GMT

The iPhone, the iPad and Windows 10 Mail all support secure mail. Do you use any other email software on the Windows 10 laptop?

Windows 10 Mail and adding of the secondary email address in TalkTalk Mail webmail will work when IMAP access is restored to the secondary email address.

I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts on your secondary email address.

Re: talktalk plus

73sheppy — Tue, 28 Feb 2023 23:21:35 GMT

Thanks for email, I do not use any other email software on the windows 10 device

Re: talktalk plus

Gondola — Tue, 28 Feb 2023 23:28:50 GMT

OK. Don't forget to update your Community profile or TalkTalk Support will not know who you are or what email address needs to have IMAP access switched back on.

Re: talktalk plus

Ady-TalkTalk — Thu, 02 Mar 2023 10:02:58 GMT

Hi 73sheppy, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: talktalk plus

73sheppy — Mon, 06 Mar 2023 12:10:54 GMT

Hi Ady

I still cant use my second email address on webmail or any devices

Should it be restored to normal function by now?

Re: talktalk plus

Gondola — Mon, 06 Mar 2023 12:16:24 GMT

If you wish to use your second email address via webmail whilst waiting on full access to be restored you can.

Sign out of the primary email address first and then sign in to the other directly to its own mailbox. Or run two browser instances, one signed in to the primary email address and the other signed in to the other email address. A browser will support only one sign in at a time because the session cookies that help to maintain security will be for one sign in only at any one time.

Re: talktalk plus

73sheppy — Mon, 06 Mar 2023 12:31:32 GMT

OK thanks, I was just wondering if it had been restored by now

Re: talktalk plus

Ady-TalkTalk — Wed, 08 Mar 2023 08:49:48 GMT

Hi 73sheppy, your mailbox has full function again. Please let me know if you need more help.

Ady

Re: talktalk plus

73sheppy — Wed, 08 Mar 2023 12:46:38 GMT

Thanks a million Ady

All seems to be working now on webmail and on iphones and ipads

Do I still need to be registered with TalkTalk plus for them to work as I do not have any other talktalk products

Thanks Again

Re: talktalk plus

Gondola — Wed, 08 Mar 2023 14:07:48 GMT

Yes, TalkTalk MailPlus is designed especially for mail users that wish to retain full use of TalkTalk Mail addresses whilst not taking TalkTalk home broadband.

Good to know you're back in action.

We do appreciate your time in letting us know. Thank you.