Authentication problem

brian158 — Mon, 27 Feb 2023 08:53:48 GMT

I am struggling with authentication for my email account: with eMClient

I have altered the settings as required by email and eMClient still gives an error:

eMClient can’t verify identity of mail.talktalk.net

The host name does not match the name specified in the certificate

I can access webmail so I know that my password is correct.

I suspect that TalkTalk have withdrawn IMAP / POP3 access, so that will need to be restored please. SMTP works fine.

Re: Authentication problem

Gondola — Mon, 27 Feb 2023 08:59:56 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services, passwords will then re-authenticate, so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

Are you using any other services / devices to access your mailbox that might be using insecure settings? Was emClient previously using insecure settings?

Make sure that emClient is up to date. The settings will not be exactly the same as advised by TalkTalk.

You'll need to set up emClient as an IMAP account with the following settings:

Account Type	IMAP
Username	Full email address
Password	Email password
Incoming mail server Host	mail.talktalk.net
Incoming Port (IMAP)	993
Security Policy	Use SSL/TLS on special port (Legacy)
Outgoing mail server Host	smtp.talktalk.net
Outgoing Port	587
Security Policy	Force usage of SSL/TLS
Server Requires Authentication	Yes
Authentication Method	Normal Password

If using a POP3 email account in emClient then the incoming server port is 995.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Authentication problem

brian158 — Mon, 27 Feb 2023 13:23:12 GMT

Re: Authentication problem

Gondola — Mon, 27 Feb 2023 13:28:41 GMT

Nicely done.

The emClient secure mail settings for the pipex account are perfect so I've requested that full access is restored for the email address mailbox in your Community profile Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: Authentication problem

Ady-TalkTalk — Wed, 01 Mar 2023 09:19:08 GMT

Hi brian158, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

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