topic Re: Pipex email not working in Email

Pipex email not working

Tonyfj — Thu, 23 Feb 2023 18:12:20 GMT

Since this afternoon I can no longer access emails because of failed authentication, no doubt relating to a recent email giving updated settings for TalkTalk mail. Whilst I can access my emails via Webmail, I want to continue to use on my pc, eM Client, and on my mobile TypeApp, but the settings given don't work. My email address is of the form dsl.pipex.com. Help please.

Re: Pipex email not working

Gondola — Thu, 23 Feb 2023 18:44:18 GMT

Hi Tony

The setups for eMClient and TypeApp are given below. Note that the Username is the full pipex email address. The server host domain names are talktalk.net as they are for all TalkTalk Consumer Mail domains including talktalk.net, tiscali.co.uk and dsl.pipex.net etc.

The clients will not authenticate a connection if TalkTalk have withdrawn IMAP4 / POP3 access so that needs to be restored, I'll request for you and TalkTalk Support will respond here, hopefully tomorrow.

emClient does have some settings for the incoming and outgoing servers that are not exactly intuitive.

You'll see that set up is for emClient as an IMAP secure account with the following settings:

Account Type	IMAP secure
Username	Full email address
Password	Email password
Incoming mail server Host	mail.talktalk.net
Incoming Port (IMAP)	993
Security Policy	Use SSL/TLS on special port (Legacy)
Outgoing mail server Host	smtp.talktalk.net
Outgoing Port	587
Security Policy	Force usage of SSL/TLS
Server Requires Authentication	Yes
Authentication Method	Normal Password

(If the account is a POP3 secure account the incoming port number is 995)

Typeapp email for Android

Select Add Account
Other Email
Enter the Email address and Password
(The full email address is the Username)
Select Automatic (default is Automatic)
The account settings will be auto-detected* and set up automatically as a secure IMAP email account. Those settings are shown below.

To access Settings for an existing account

From the Inbox, tap the horizontal triple open dots (top right)
Settings
Accounts
Select the TalkTalk account
Select Edit Account
Select Incoming/Outgoing Settings

Incoming server settings

IMAP server: mail.talktalk.net
Security: SSL/TLS (check certificate)
Authentication: Plain
Port 993
(If the account is a POP3 secure account the port number is 995)

Outgoing server settings

SMTP server: smtp.talktalk.net
Security: STARTTLS (check certificate)
Port: 587
Tick Require sign-in
Authentication: Automatic

Re: Pipex email not working

Tonyfj — Thu, 23 Feb 2023 19:20:32 GMT

Thanks. Hopefully it will all work once I get access restored so I'll wait for that to happen before confirming whether I still have problems.

Tony

Re: Pipex email not working

Gondola — Thu, 23 Feb 2023 19:26:11 GMT

The settings I've given are tested and proven so I hope you don't have any problems once TalkTalk restore email client access. I'm here to support you if you do need assistance.

Re: Pipex email not working

Ady-TalkTalk — Fri, 24 Feb 2023 10:40:47 GMT

Hi Tonyfj, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Pipex email not working

Tonyfj — Fri, 24 Feb 2023 11:52:24 GMT

Ok, thanks.

Tony

Re: Pipex email not working

Tonyfj — Fri, 24 Feb 2023 11:53:06 GMT

OK, thanks.

Tony

Re: Pipex email not working

Ady-TalkTalk — Fri, 24 Feb 2023 14:20:24 GMT

You're very welcome.

Ady

Re: Pipex email not working

Tonyfj — Mon, 27 Feb 2023 11:27:44 GMT

Just checking that my mailbox hasn't been restored yet as I still can't log in, and the 48 hours have passed. Thanks.

Tony

Re: Pipex email not working

Gondola — Mon, 27 Feb 2023 11:33:33 GMT

Weekends don't count! Today or tomorrow I'd say. Try again later to see if the iPhone authenticates the password. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: Pipex email not working

Ady-TalkTalk — Wed, 01 Mar 2023 09:46:00 GMT

Hi Tony, have you followed Gondola's advice and do you now have the correct settings in place?

Ady

Re: Pipex email not working

Tonyfj — Wed, 01 Mar 2023 11:35:07 GMT

All working now, so thanks to you both.

Tony

Re: Pipex email not working

Ady-TalkTalk — Wed, 01 Mar 2023 11:37:51 GMT

Hi Tony, thanks for letting us know.

Ady