topic Re: Cannot download emails from Laptop or Android in Email

Cannot download emails from Laptop or Android

DaveIddz — Tue, 21 Feb 2023 15:24:41 GMT

Hi Can anyone help. Since the weekend I cannot download talktalk emails to any Windows outlook or android phone / tablet. I have entered all of the security imap or POP3 details sent me. I have been on the phone to technical support for an hour or so they said that the problem is my end as I can access webmail okay. Keep getting error messages. Everything was fine until the weekend. I have updated to the most recent Android software to see if that was the issue but no luck thanks Dave

Re: Cannot download emails from Laptop or Android

DaveIddz — Wed, 22 Feb 2023 10:25:34 GMT

Hi has anyone heard if there will be a fix to this problem. Seems a lot of people are experiencing the same issue of not being able to retrieve emails on different devices?

Re: Cannot download emails from Laptop or Android

Gondola — Wed, 22 Feb 2023 10:35:59 GMT

The fix is that all TalkTalk Mail users must use secure mail settings on up to date secure email clients. As described in the recent notification from TalkTalk.

Some users are still working with out of date inherently insecure and unsupported email software. Others do have up to date software but aren't using secure settings.

The downside is that currently all notified users have to check their software, update settings and then request TalkTalk Support to restore access. I have just written to the TalkTalk Managers about the strategy to get all users onto secure mail settings and a better way of managing this to focus support on those users really needing help.

Re: Cannot download emails from Laptop or Android

Ady-TalkTalk — Wed, 22 Feb 2023 14:23:54 GMT

Hi Davelddz, when you've made the changes to the new settings add your affected mailbox to private notes in your community profile.

Ady

Re: Cannot download emails from Laptop or Android

DaveIddz — Wed, 22 Feb 2023 18:14:42 GMT

Hi Ady thanks I have done that for both my wife and I email addresses thanks Dave

Re: Cannot download emails from Laptop or Android

Ady-TalkTalk — Thu, 23 Feb 2023 07:58:17 GMT

Hi Dave, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Cannot download emails from Laptop or Android

DaveIddz — Thu, 23 Feb 2023 19:36:47 GMT

Ade. Many thanks Dave

Re: Cannot download emails from Laptop or Android

Ady-TalkTalk — Fri, 24 Feb 2023 10:43:36 GMT

You're very welcome.

Ady

Re: Cannot download emails from Laptop or Android

DaveIddz — Tue, 28 Feb 2023 10:55:43 GMT

Hi Ade still getting error messages, do you think I just need to wait or is there anything else I can do. Thanks Dave

Re: Cannot download emails from Laptop or Android

Ady-TalkTalk — Tue, 28 Feb 2023 10:58:17 GMT

This should be sorted very shortly.

Ady

Re: Cannot download emails from Laptop or Android

DaveIddz — Tue, 28 Feb 2023 10:59:35 GMT

Thanks

Re: Cannot download emails from Laptop or Android

Ady-TalkTalk — Wed, 01 Mar 2023 12:51:23 GMT

Hi Davelddz, is your mailbox working normally again now?

Ady

Re: Cannot download emails from Laptop or Android

DaveIddz — Wed, 01 Mar 2023 13:07:30 GMT

Hi Ade,

I was just going to message you. Yes all good thanks, many thanks for your help.

Dave

Re: Cannot download emails from Laptop or Android

Ady-TalkTalk — Wed, 01 Mar 2023 14:45:20 GMT

You're most welcome Dave.

Ady