topic IMAP access has been blocked on email account. in Email

IMAP access has been blocked on email account.

BradC — Wed, 01 Mar 2023 18:14:08 GMT

Hi,

I have recently lost access to my TalkTalk email account on my windows mail app on my computer and my Samsung mail app on my mobile. I have updated all the advised IMAP server settings in line with TalkTalk's requirements and still get an error to the effect that POP3/IMAP access is not enabled on the account...

Following the pinned post on the help forum I have added my email address in my private notes and I hope this issue can be resolved promptly.

Thanks in advance,

Bradley

Re: IMAP access has been blocked on email account.

Gondola — Wed, 01 Mar 2023 18:30:17 GMT

If you're entirely happy that the secure mail settings are good, I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: IMAP access has been blocked on email account.

BradC — Wed, 01 Mar 2023 18:33:49 GMT

Perfect! Thank you very much for the quick response.

Re: IMAP access has been blocked on email account.

Ady-TalkTalk — Thu, 02 Mar 2023 12:16:58 GMT

Hi BradC, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady