topic Re: Request for IMAP access in Email

Request for IMAP access

brcar — Wed, 01 Mar 2023 18:30:34 GMT

Hi,

like others I have recently lost access to my email via IMAP.

I'm all ready to set up my email again with secure settings so I'd like to request that
any block on IMAP connections are removed from my email.

Thank you

Brian

Re: Request for IMAP access

Gondola — Wed, 01 Mar 2023 18:34:38 GMT

I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that you need no help with checking the services / devices / email software for compatibility with secure mail and the incoming and outgoing server settings you're using? Did you identify the insecure settings, for example? The culprit device or software that got your mailbox access switched off?

Re: Request for IMAP access

brcar — Wed, 01 Mar 2023 18:37:12 GMT

Thank you. I've asked an acquaintance to help with making sure that any future settings are correct & secure.

Re: Request for IMAP access

Gondola — Wed, 01 Mar 2023 18:44:35 GMT

Nice to make your acqaintance; we do have detailed knowledge of email software and the settings that will work with TalkTalk Mail. You just have to ask.

Re: Request for IMAP access

Ady-TalkTalk — Thu, 02 Mar 2023 12:19:57 GMT

Hi brcar, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady