topic Re: Downloading attachments in Email

Downloading attachments

mickking — Wed, 01 Mar 2023 19:24:13 GMT

My wife obscured for customer security is unable to download attachments, and gets a message saying "your session has been invalidated, please log on again".

Logging on again makes no difference....

Re: Downloading attachments

Gondola — Wed, 01 Mar 2023 19:30:25 GMT

If this is when using TalkTalk Mail webmail then the session being ended early means that essential session and secret cookies are being deleted. All cookies must remain for the entire login session.

So, disable any Ad-Blocker / Cookie Blocker / Tracker Blocker / Internet Security Software to troubleshoot the issue.

Either try a different Internet browser or an Internet browser like Firefox that's set to Troubleshoot Mode (that disables Extensions) or Chrome in Reset mode.

Re: Downloading attachments

mickking — Wed, 01 Mar 2023 22:17:05 GMT

Hi Gondola

I changed the browser from Edge to Chrome, and it seems to be OK now.

Thank you!

Re: Downloading attachments

Gondola — Wed, 01 Mar 2023 22:19:25 GMT

Excellent fix.

We do appreciate your time in letting us know. Thank you.