topic Re: Unable to send or receive email since Feb 17 in Email

Unable to send/receive emails on one of two addresses since 17th February.

RichardLampitt — Sun, 26 Feb 2023 10:01:25 GMT

I have two addresses associated with my account , one works perfectly the other does not. It does not work on a browser or Mail. Any help ?

Re: Unable to send/receive emails on one of two addresses since 17th February.

Gondola — Sun, 26 Feb 2023 10:11:27 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

What error message do you see when trying to sign in to webmail? If 'Incorrect password' then use the Forgotten password link to change the password.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Unable to send/receive emails on one of two addresses since 17th February.

RichardLampitt — Sun, 26 Feb 2023 10:40:11 GMT

The forgotten password link sends an email to my email address , which is a Catch 22 for me as I cannot open the link as I can't access email.

Re: Unable to send/receive emails on one of two addresses since 17th February.

Gondola — Sun, 26 Feb 2023 10:52:00 GMT

A weak password or compromised email account can trigger a password reset or blocking of the mailbox to help secure customer data. You will need help from TalkTalk Support to recover access because either you have not set up password recovery reset details or a hacker has deleted them.

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.
Use the new password to access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

Select the Main Settings menu icon  triple line icon top right on the blue header
(Mobile browser? use the desktop version)
Select Settings from the top of the menu
Select the inward facing arrowhead by Mail (or Email) in the left side panel
Select Filter Rules
If you see There is no rule defined then you need go no further.
To delete a Filter rule including any Auto forward
select the Dustbin icon  to the right of the rule
The icon background will turn red 
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know if you need more guidance.

Re: Unable to send/receive emails on one of two addresses since 17th February.

Ady-TalkTalk — Tue, 28 Feb 2023 07:03:19 GMT

Hi RichardLampitt, I've sent you a personal message to obtain more information.

Ady

Unable to send or receive email since Feb 17

RichardLampitt — Wed, 01 Mar 2023 19:12:38 GMT

I am unable to send or receive emails on one of two addresses sine 17 February . Advice given so far seems to rely on a password that isn't recognised and then sends me a broken link . Prior to going BT , is there anyway of mending this problem of updating a passwoird ?

Re: Unable to send or receive email since Feb 17

Gondola — Wed, 01 Mar 2023 19:39:21 GMT

Ady sent you a Private Message to get some verification of who you are and proof that you are the registered user of the email address needing password recovery details setting up.

Did you get and reply to that message when it was sent yesterday?

Re: Unable to send or receive email since Feb 17

RichardLampitt — Wed, 01 Mar 2023 20:03:16 GMT

Unable to reply as the link broke and gave the Ooops message . With an image of a chap in a bath .

Re: Unable to send or receive email since Feb 17

Gondola — Wed, 01 Mar 2023 20:11:16 GMT

Which means you didn't reply promptly and the link timed out. So, Ady will need to re-send the questions.

Re: Unable to send or receive email since Feb 17

RichardLampitt — Wed, 01 Mar 2023 20:11:33 GMT

Yes. I received that message and attempted reply , but ended up with bloke in a bath link

Re: Unable to send or receive email since Feb 17

RichardLampitt — Wed, 01 Mar 2023 20:14:46 GMT

Should I take a few days off work ?

Re: Unable to send or receive email since Feb 17

RichardLampitt — Wed, 01 Mar 2023 20:16:40 GMT

I am away from home 0600 - 1700. The mails need to be in the period 1701-0599

Re: Unable to send or receive email since Feb 17

Gondola — Wed, 01 Mar 2023 20:17:18 GMT

Why, are you fascinated by watching blokes in a bath? PS it's not just any bloke. It's the Community Manager's bathroom you happened to open the door to.

Re: Unable to send or receive email since Feb 17

RichardLampitt — Wed, 01 Mar 2023 20:20:23 GMT

At this point Humour is the one thing I sadly don't need.

Re: Unable to send or receive email since Feb 17

Gondola — Sat, 11 Mar 2023 08:30:44 GMT

Ady sometimes starts at 07:00 some days and goes home at 16:00 or thereabouts. Any possibility to login to Community via your mobile?

Re: Unable to send or receive email since Feb 17

RichardLampitt — Wed, 01 Mar 2023 20:26:03 GMT

In Herefordshire , I can't make a phone call and we have 30 miles of Motorway ! I work 5/6 days a week and my new hobby is this. Attempting to connect an account that I pay for .

Re: Unable to send or receive email since Feb 17

Gondola — Wed, 01 Mar 2023 20:51:18 GMT

Come on, don't make me laugh! Trying to be serious now... even though academics believe humour does make the world a better place.

I meant use mobile data on your mobile when you get to the Services or your destination or can use the mobile safely and legally.

But Ady will just have to ask the security questions in another way and get your answers in your Community profile, Personal information, Private notes.

Re: Unable to send or receive email since Feb 17

RichardLampitt — Wed, 01 Mar 2023 20:57:29 GMT

I can legally datable on my phone , have unlimited everything . Just no coverage . I have given just about everything in terms of security apart from the date I lost my virginity .

Community profile, Personal information, Private notes. Okay I am ready for this .

Re: Unable to send or receive email since Feb 17

Ady-TalkTalk — Thu, 02 Mar 2023 15:06:21 GMT

Hi RichardLampitt, I've sent you another PM with the security questions.

Ady

Re: Unable to send or receive email since Feb 17

Ady-TalkTalk — Wed, 08 Mar 2023 09:17:48 GMT

Hi RichardLampitt, thanks for confirming the security information. I've raised your secondary mailbox to be restored to full function.

Ady