topic Re: outlook won't accept new server settings in Email

outlook won't accept new server settings

raylloyd — Tue, 28 Feb 2023 14:43:54 GMT

i tried to change the settings in outlook but it says sorry it has gone wrong. i still cannot send emails

Re: outlook won't accept new server settings

Gondola — Tue, 28 Feb 2023 16:51:11 GMT

What version of outlook are you using?

Re: outlook

Ady-TalkTalk — Wed, 01 Mar 2023 15:03:43 GMT

Hi raylloyd, what version of outlook are you using and what OS?

Ady

Re: outlook won't accept new server settings

raylloyd — Wed, 01 Mar 2023 21:30:36 GMT

windows 10 microsoft 365 build 16

Re: outlook won't accept new server settings

raylloyd — Wed, 01 Mar 2023 21:36:18 GMT

windows 10, microsoft 365 build 16

Re: outlook won't accept new server settings

Gondola — Wed, 01 Mar 2023 21:41:08 GMT

Outlook 365 supports secure mail and to update go via the Advanced setup settings of an email profile, as in this example for Windows 10.

Select the Windows icon bottom left
Select the Settings cog icon
Select Accounts
Select Email & Accounts and for a first time setup select Add Account and enter the settings in the table
Or select the email account
Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings: NB All talktalk domains use the exact same IMAP secure settings.

Supported Outlook 365 settings for IMAP email accounts are:

Account Type	IMAP secure
Username	Full TalkTalk email address
Password	TalkTalk email password
Incoming mail server	mail.talktalk.net
Incoming Port (IMAP)	993
Incoming Connection Security	SSL/TLS
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
My Outgoing Server Requires Authentication	Yes
Authentication Method	Normal Password (Not SPA)

However, Outlook 365 will not authenticate a connection until TalkTalk restore full access.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

Re: outlook won't accept new server settings

raylloyd — Thu, 02 Mar 2023 19:14:38 GMT

have changed settings see attached screen shot, when will it all work again

Re: outlook won't accept new server settings

Gondola — Thu, 02 Mar 2023 14:22:28 GMT

Hi raylloyd

You're showing me the Sync Options for Windows Mail. Slight change needed there.

Incoming mail server

mail.talktalk.net:993:1

(the final digit needs to be 1 not 0).

So as we're nearly there with Windows Mail (not Outlook) I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: outlook won't accept new server settings

raylloyd — Thu, 02 Mar 2023 15:55:27 GMT

Hi, I have altered the 993:0 to 993:1

Re: outlook won't accept new server settings

raylloyd — Thu, 02 Mar 2023 15:56:50 GMT

why now windows mail if i am an outlook user

Re: outlook won't accept new server settings

raylloyd — Thu, 02 Mar 2023 15:58:31 GMT

I have changed both mine and my wife's settings

Re: outlook won't accept new server settings

Gondola — Thu, 02 Mar 2023 16:05:16 GMT

@raylloyd wrote:...why now windows mail if i am an outlook user

Because what you showed me was Windows Mail that comes as the email software bundled with Windows 10. If you want to launch Outlook and screenshot the incoming and outgoing server settings for that software I'll happily check for you.

Re: outlook won't accept new server settings

raylloyd — Thu, 02 Mar 2023 16:20:57 GMT

I changed the outlook settings to be the same as mail but as before it won't accept them

Re: outlook won't accept new server settings

raylloyd — Fri, 03 Mar 2023 08:55:46 GMT

see attaced outlook settings

[Images removed as contain personal info]

Re: outlook won't accept new server settings

Gondola — Thu, 02 Mar 2023 18:13:46 GMT

You're showing me two images of Outlook's outgoing server settings that are spot on perfect. You may wish to remove those and redact the email address to protect yourself from spammers.

Incoming server settings not seen yet.

Re: outlook won't accept new server settings

Chris-TalkTalk — Fri, 03 Mar 2023 08:57:54 GMT

Hi Ray,

I've removed the images from your previous post because, as Gondola has pointed out, as they contain personal information

Chris

Re: outlook won't accept new server settings

raylloyd — Fri, 03 Mar 2023 09:59:11 GMT

cheers chris, I didn't realise what I had done

am i any closer to sorting this problem

Re: outlook won't accept new server settings

Chris-TalkTalk — Fri, 03 Mar 2023 10:04:13 GMT

No problem, have you seen Gondola's last post?

Re: outlook won't accept new server settings

Gondola — Fri, 03 Mar 2023 10:09:47 GMT

No worries Chris / Ray I've picked up the incoming server settings from Ray's image folder and can confirm the Outlook settings are perfect for both incoming and outgoing mail.

So, all that's needed now is for Ray to see if Outlook 365 mail will send and receive and let us know.

Re: outlook won't accept new server settings

raylloyd — Fri, 03 Mar 2023 10:27:01 GMT

Thanks everyone, I think (fingers crossed) that it might now be ok. I will do a few more checks shortly and confirm