topic Re: Anyone who has lost access to their email in Email

Anyone who has lost access to their email

NickCox99 — Thu, 02 Mar 2023 15:05:26 GMT

Just thought it may be worth me explaining what I've discovered... this is the story I can work out

Read these steps fully! So many people are saying 'I've changed my settings but it's still not working' ..... You need to read each step and action them, your account will not start working just by changing the settings!

1) Originally the email settings were not using encryption, which isn't great

2) Talk-Talk have decided to ensure email access uses encryption, this is a good move on their part

3) To encourage everyone doing this they have restricted any accounts to webmail only if they have not update to accessing email using encryption (the new settings), as per their email (I'm guilty of not doing this)

You need to Read these steps fully and....

1) Change your settings to the new setting on all devices, if any device is seen accessing your email using the old settings your account will be limited to webmail at some point

2) If you are too late, and you have already been restricted to webmail, you need to change all your settings asap, although this won't allow you to access your email yet, this will be in preparation for the next step... (so just change the settings and accept they don't work yet)

3) In this web page go to 'My Settings' top right of this screen, got to 'Personal Information' and put in the email addresses in the 'private notes', this will allow support to know what your email address is.

4) Raise a new topic/start a new thread on here asking the support guys (who are great by the way!), to reactivate your email.... If you don't start a new thread they won't see your new request. If you already have a thread just comment that you have changed all your settings and need your email reactivated.

5) Read these steps fully! Your account won't suddenly start working, it will take a few days for the guys to re-instate your account.

Hope that helps everyone. support guys, please update, change if this isn't correct.

Re: Anyone who has lost access to their email

Gondola — Tue, 28 Feb 2023 10:11:26 GMT

Not just any encryption, it's SSL/TLS encryption as a minimum requirement to the TLS 1.2 standard.

Thanks for your post that I've elevated to a sticky post to the head of this forum so everyone can readily see it.

Re: Anyone who has lost access to their email

NickCox99 — Tue, 28 Feb 2023 10:19:46 GMT

Worth adding if you want to access your webmail the link is here:

https://apps.talktalk.co.uk/

You will also notice if you are using Outlook, sending email works in outlook with the new settings, but receiving, outlook can't log into the service, so when Outlook does its normal 'test account settings' you will see in Webmail the test email, this will give you a bit of confidence your settings are correct and it's just a matter of time for your account to be reinstated.

Re: Anyone who has lost access to their email

IanAThomson — Tue, 28 Feb 2023 10:51:43 GMT

I'm looking at this, but I can't get anything to work. My primary account is broken, but a second email works fine.

Re: Anyone who has lost access to their email

NickCox99 — Tue, 28 Feb 2023 15:20:57 GMT

I had multiple accounts, some worked others didn't.... it looks like the policy of restriction to webmail is being undertaken in batches, so at some point all accounts will get restricted if they are using the old non SSL/TLS settings. So make sure the ones that are still working you update the connection settings otherwise you will have to go through this whole process of re-instating the accounts.

I can confirm my accounts are now working, it took a little time to get them re-instated ( a few days and weekend ).

Re: Anyone who has lost access to their email

Sjd-1965 — Wed, 01 Mar 2023 15:02:18 GMT

Join the club! Still no emails on my applications.after nearly 2 weeks Spoke to tech support on the phone and was asked what version of IOS I was using, he said IOS 10 of 11 so I don't expect it to be sorted anytime soon.

Re: Anyone who has lost access to their email

NickCox99 — Wed, 01 Mar 2023 15:26:58 GMT

If you follow the steps at the top of this thread you will get everything working again.

Re: Anyone who has lost access to their email

NickCox99 — Wed, 01 Mar 2023 15:28:30 GMT

If you follow the steps at the top of this thread you will get everything working again. The support guys who monitor this post will sort you out, it will take a few days to action but it will start working again if you follow the steps..

Re: Anyone who has lost access to their email

Sjd-1965 — Wed, 01 Mar 2023 15:40:40 GMT

I’ve gone through all the steps over and over again with tech support and still nothing.

Still twiddling my thumbs

Re: Anyone who has lost access to their email

Sjd-1965 — Wed, 01 Mar 2023 15:46:45 GMT

Hi,

I read your post a couple of hours ago.

my email address is attached to my profile, but as of today my webmail password has all of a sudden been incorrect, so I can’t even get into that.

Re: Anyone who has lost access to their email

Bennash — Wed, 01 Mar 2023 21:49:52 GMT

Can someone also help me out ? I have the same issue, I have changed the settings on my iPhone as per email request.

Re: Anyone who has lost access to their email

Sjd-1965 — Thu, 02 Mar 2023 07:24:40 GMT

Good luck 🤞🏻

Re: Anyone who has lost access to their email

Sjd-1965 — Thu, 02 Mar 2023 07:32:28 GMT

My settings

Re: Anyone who has lost access to their email

Gliwmaeden2 — Thu, 02 Mar 2023 07:48:15 GMT

@Helen0273, you need to start your own thread, as advised in the original post. Otherwise each appeal for help will simply get lost in this thread.

Return to the message board and click on start a topic.

You and @IanAThomson and @Bennash need to complete your community forum profile details as currently staff cannot identify your accounts.

Don't post any personal information on the open forum pages but go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Extra information can be added at the end of Personal Information, in the section called Private Notes. SAVE CHANGES.

Re: Anyone who has lost access to their email

Sjd-1965 — Thu, 02 Mar 2023 07:57:05 GMT

Done!

Re: Anyone who has lost access to their email

Bennash — Thu, 02 Mar 2023 08:27:14 GMT

My settings are identical to this, still no luck !

Re: Anyone who has lost access to their email

NickCox99 — Thu, 02 Mar 2023 08:38:56 GMT

By the looking at your activity, you have not done step 4) Raise a new topic/start a new thread ...... and in turn not done step 5 😀

Re: Anyone who has lost access to their email

Gliwmaeden2 — Thu, 02 Mar 2023 09:42:26 GMT

@NickCox99, @Bennash does have their own thread, here:

https://community.talktalk.co.uk/t5/Email/Talk-talk-emails-not-loading-on-iPhone/td-p/2956077

Details have not yet been completed in the profile.

Re: Anyone who has lost access to their email

NickCox99 — Thu, 02 Mar 2023 09:53:05 GMT

Sorry, I did see that but I would suspect it would be easier if people specifically stated what they needed to be done, I was suggesting they create a new thread saying something like:

'I've updated all my settings and placed my email in the private notes, can you please re-instate my account'

Otherwise they will probably be going around in circles if they don't confirm they have completed the other steps... just a thought...

Re: Anyone who has lost access to their email

Gliwmaeden2 — Thu, 02 Mar 2023 13:25:07 GMT

No, they need to stick to one thread per issue and always update that thread to follow up.

New topics get treated as new issues and waste staff time till they work out that the issue is already being addressed, @NickCox99.