topic Re: Need to Reactivate email account in Email

Need to Reactivate email account

BigKim999 — Thu, 02 Mar 2023 12:53:41 GMT

My email account needs to be reactivated. I have updated my configuration file in OEClassic but continue to be blocked by the email server. Can anyone get the attention of the support people to reactivate my email account obscured for customer security

Re: Need to Reactivate email account

Gondola — Thu, 02 Mar 2023 12:56:30 GMT

The setup for OE Classic is not intuitive.

Best to let me see screenshots of the tabs but image edit first to obscure the first part of the email address before uploading here using the Camera icon above this reply area.

Re: Need to Reactivate email account

BigKim999 — Thu, 02 Mar 2023 13:56:34 GMT

The OEClassic 05 file contains the error message coming back from TalkTalk email server!

Re: Need to Reactivate email account

Gondola — Thu, 02 Mar 2023 14:15:14 GMT

Expert Tab

Untick use StartTLS when supported by the POP server

The reason is that the incoming server requires implicit TLS 1.2 encryption from the outset

Advanced Tab

Untick for the Outgoing port (SMTP) - Server requires secure connection (TLS)

The reason is that the connection starts insecure and negotiates via the StartTLS command the secure connection with TLS 1.2 encryption

The secure mail settings are good, apart from those changes, so I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and account number

Check and Save changes

Select here: Update your profile

You may wish to redact your details from the first two images for your security.

Re: Need to Reactivate email account

Ady-TalkTalk — Thu, 02 Mar 2023 16:23:32 GMT

Hi BigKim999, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady