topic Re: Please Reactivate email with imap settings in Email

Please Reactivate email with imap settings

PhilJ2 — Wed, 01 Mar 2023 19:18:47 GMT

Please reactivate email with imap settings 😊

Re: Please Reactivate email with imap settings

Gondola — Wed, 01 Mar 2023 19:33:48 GMT

Are you confident that you need no help with checking the services / devices / email software for compatibility with secure mail and the incoming and outgoing server settings you're using? Did you identify the insecure settings, for example? The culprit device or software that got your mailbox access switched off?

Re: Please Reactivate email with imap settings

PhilJ2 — Wed, 01 Mar 2023 20:35:05 GMT

Could you please clarify what I am looking for. I changed the settings as requested in the email last week then email stopped working. Just get message to say no password provided

Re: Please Reactivate email with imap settings

Gondola — Wed, 01 Mar 2023 20:45:28 GMT

The email stopped working and the password would not get authenticated because access to the mailbox was switched off by TalkTalk to stop the use of insecure settings for the incoming and outgoing mail servers.

Insecure means no SSL/TLS encryption, use of ports 110 or 143 for incoming mail or port 25 for outgoing mail. Have you identified all services / devices set up in that way? And are you sure the email software does support secure mail to the required TLS 1.2 connection security standard?

Just asking and offering help if you need it.

Re: Please Reactivate email with imap settings

PhilJ2 — Wed, 01 Mar 2023 21:06:01 GMT

I am unable to create settings as it states no password provided. Is there a particular way to input settings on iPhone please.

Re: Please Reactivate email with imap settings

Gondola — Wed, 01 Mar 2023 21:14:22 GMT

Guides are all in the TalkTalk Mail Support Hub your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on a Windows PC

Setting up TalkTalk email on a Mac PC using Mac Mail

Setting up TalkTalk email on iPhone

Setting up TalkTalk email on iPad

Setting up TalkTalk email on an Android device

About TalkTalk Mail Plus

Subscribe to TalkTalk MailPlus

Cancel TalkTalk MailPlus

Re: Please Reactivate email with imap settings

PhilJ2 — Wed, 01 Mar 2023 21:34:31 GMT

These guides have been followed and I can now send email from the phone but still have no inbox

Re: Please Reactivate email with imap settings

Gondola — Wed, 01 Mar 2023 21:46:47 GMT

I'll request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

Re: Please Reactivate email with imap settings

Ady-TalkTalk — Thu, 02 Mar 2023 15:18:40 GMT

Hi Philj2, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady