topic Re: Can't receive Onetel emails in Outlook since Friday 17th in Email

Can't receive Onetel emails in Outlook since Friday 17th

Elena1961 — Sun, 26 Feb 2023 19:47:29 GMT

I've corrected all my settings as per the email from TalkTalk, but I accidentally left the one on my iPhone set to the old setting. It looks like my address has now been blacklisted for receiving via Outlook.

Everything is now ok so please can someone restore my account so that I can receive via Outlook?

Thanks

Re: Can't receive Onetel emails in Outlook since Friday 17th

Gondola — Sun, 26 Feb 2023 19:51:12 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Can't receive Onetel emails in Outlook since Friday 17th

Ady-TalkTalk — Tue, 28 Feb 2023 14:18:49 GMT

Hi Elena1961, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Can't receive Onetel emails in Outlook since Friday 17th

Elena1961 — Fri, 03 Mar 2023 14:19:56 GMT

Hi Ady

I still appear to be locked out.

Is there a process for following up after the 48 hours have passed, or do I just need to be more patient? 🙂

Thanks

Ele

Re: Can't receive Onetel emails in Outlook since Friday 17th

Gondola — Fri, 03 Mar 2023 15:37:00 GMT

I've pushed another reminder into the TalkTalk Support workflow as a few topics seem to have long delays in getting full access restored. Unfortunately it'll probably be next week before a TalkTalk Support response is made to this topic as Community does not have TalkTalk Support at weekends unless there's a priority 1 outage.

Webmail will keep you in touch in the meantime.

Re: Can't receive Onetel emails in Outlook since Friday 17th

Ady-TalkTalk — Tue, 07 Mar 2023 08:51:41 GMT

Hi Elena1961, I'm sorry for the delay. Hopefully you'll working mail later today.

Ady

Re: Can't receive Onetel emails in Outlook since Friday 17th

Elena1961 — Mon, 13 Mar 2023 08:56:41 GMT

All working again. Thanks Ady

Re: Can't receive Onetel emails in Outlook since Friday 17th

Elena1961 — Mon, 13 Mar 2023 08:57:15 GMT

I'm back and working again! Thanks Gondola

Re: Can't receive Onetel emails in Outlook since Friday 17th

Gondola — Mon, 13 Mar 2023 09:04:51 GMT

Perfect.

We do appreciate your time in letting us know. Thank you.