Email not working on any device with variety of client apps

DAK47 — Sat, 04 Mar 2023 14:39:52 GMT

Since the requirement to change the security settings I can no longer use email apps to access my TalkTalk emails.

I can access my emails through TalkTalk webmail so I know my username and password are correct however, when setting up the apps I get an error message stating that my username or password are incorrect.

This has happened on three different devices, using Samsung email app, Outlook and various other 3rd party apps downloaded from Google Play. TalkTalk support have tried to say that I need to contact Android support but the only common thread is TalkTalk email.

Please help, I find Talktalk webmail access through Samsung Internet or Google Chrome on a Tablet and Mobile phone clunky and not at all user friendly.

Re: Email not working on any device with variety of client apps

Gondola — Sun, 05 Mar 2023 00:15:51 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser. Good to know that's working.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

What are the 3 devices? The Samsung device and Android operating system? and Outlook? What version of Outlook? We need to help you identify the culprit device or devices that got your mailbox limited to webmail only access.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

topic Email not working on any device with variety of client apps in Email

Email not working on any device with variety of client apps

Re: Email not working on any device with variety of client apps