topic Re: Can you unstick my pipex please, sorry I didn't set up sooner! in Email

Can you unstick my pipex please, sorry I didn't set up sooner!

alan-arc0 — Thu, 02 Mar 2023 12:22:19 GMT

Hi.

As per subject line. I have included my (much cherished) pipex webmail address in my private notes. I had it from the days of - "I can use my phone AND internet at the same time"

I will update the old settings on my mail handler.

Thanks Tech people!

Re: Can you unstick my pipex please, sorry I didn't set up sooner!

Gondola — Sun, 05 Mar 2023 12:24:46 GMT

Hi alan-arc0

Is the email address a master pipex email address of the form abcd12@dsl.pipex.com and is that the one added to the Private notes or is it an alias address?

Are you totally confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 or 110 or 143 were used?

I'm just a bit concerned that if the 'mail handler' is old then it may not support secure TalkTalk mail.

Re: Can you unstick my pipex please, sorry I didn't set up sooner!

Ady-TalkTalk — Wed, 08 Mar 2023 07:22:26 GMT

Hi alan-arc0, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Can you unstick my pipex please, sorry I didn't set up sooner!

alan-arc0 — Thu, 16 Mar 2023 14:49:39 GMT

Hi Ady, Gondola.

Excuse my late reply - not been around for a little while, and have been using the email in a web browser.

Thanks for my 'restoration' Ady

Gondola - The account listed in my private notes was the maser account.

I do use another name as an alias though.

Mailbox function was lost because I didn't heed the warning that was emailed to me about changing server settings in time.

I think the mail handler should be up to date - it's on a fairly new Android device.

I appreciate the help with this. I'll have a look at setting the account back up later today.

All the best both of you.

Alan

Re: Can you unstick my pipex please, sorry I didn't set up sooner!

Gondola — Thu, 16 Mar 2023 15:01:07 GMT

If you need any help in setting up the Android device then just say. The TalkTalk email setup guides are linked to below but if you have any concerns then I'm here to offer help.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on an Android device