topic Re: Request for IMAP access in Email

Request for IMAP access

P1392560 — Sun, 05 Mar 2023 15:40:19 GMT

Mee too,

The email address affected is in my private notes.

Re: Request for IMAP access

Gondola — Sun, 05 Mar 2023 15:42:46 GMT

Give us more detail please. What devices are you using? What email software? No send, No receive, No send or receive?

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 or 110 or 143 were used?

Re: Request for IMAP access

P1392560 — Sun, 05 Mar 2023 16:08:51 GMT

It is an iPhone X SMAX (10) The IOS is 16.3.1 (which I looked up is compatible with TLS1.2 encyption

It the standard Apple email software.

We had deleted the email account on the phone so don't know the previous port settings. A previous ayyempt to fix the problem before I read all the posts on here.

When we add the email back onto the phone, we continually get there is no Password for Talktalk.

We have checked the password is correct by logging onto webmail.

Thank you..........Huw

Re: Request for IMAP access

Gondola — Sun, 05 Mar 2023 16:19:22 GMT

Yes, absolutely right that you've got a device that is compatible with TalkTalk mail secure encryption and if that's the only way you collect your emails then when the secure settings are used and the mailbox access is restored the device will authenticate the password.

I've requested that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: Request for IMAP access

Ady-TalkTalk — Wed, 08 Mar 2023 07:41:19 GMT

hI P1392560, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady