topic Re: Lost access to email on iOS mail apps in Email

Lost access to email on iOS mail apps

JohnC20! — Thu, 02 Mar 2023 15:59:43 GMT

I have lost access to my emails on my apple devices.

I have now updated all my settings on the devices to the new secure settings. Can somebody please re-enable access on my account.

Thank you

Re: Lost access to email on iOS mail apps

Gondola — Thu, 02 Mar 2023 19:35:05 GMT

Lost access meaning cannot send / cannot receive / cannot send or receive other than via webmail?

I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that you need no help with checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings you're using? Did you identify the insecure settings, for example? The culprit device or software that got your mailbox access switched off?

Re: Lost access to email on iOS mail apps

Ady-TalkTalk — Mon, 06 Mar 2023 10:19:13 GMT

Hi JohnC20!, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady