topic Re: No emails on ipad in Email

No emails on ipad

Les_cooper — Sun, 05 Mar 2023 20:20:20 GMT

Unable to access emails my ipad, only available via webmail… help any advice appreciated?.

Re: No emails on ipad

Gondola — Sun, 05 Mar 2023 20:26:07 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: No emails on ipad

Les_cooper — Mon, 06 Mar 2023 20:26:30 GMT

Thank you for your response, fingers crossed this will work.

Moderator note: Images removed.

Re: No emails on ipad

Gondola — Mon, 06 Mar 2023 20:28:01 GMT

I've removed those images to protect your personal data.

All OK though, so far.

Select SMTP and show us the outgoing server settings screen.

Re: No emails on ipad

Les_cooper — Tue, 07 Mar 2023 20:02:44 GMT

Moderator note: Image removed

Re: No emails on ipad

Gondola — Tue, 07 Mar 2023 20:06:15 GMT

The secure mail settings are good so I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there)

TalkTalk Support will respond here and request IMAP4 / POP3 access returned as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: No emails on ipad

Ady-TalkTalk — Wed, 08 Mar 2023 13:50:12 GMT

Hi Les_cooper, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: No emails on ipad

Les_cooper — Wed, 08 Mar 2023 19:44:20 GMT

You are a star, emails back where they should be, thank you so much for your help