topic Re: Email Reactivation in Email

Email Reactivation

phila- — Tue, 07 Mar 2023 11:03:33 GMT

Hi,

I've lost the ability to send emails, receiving is still working as was already set to SSL but sending wasnt.

The settings have now been updated & ive put my talktalk email addy in my profile.

Hope you can help. Thanks

Re: Email Reactivation

Gondola — Tue, 07 Mar 2023 12:27:32 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

What device are you using? If you only had a stop on sending then using the correct settings should fix that. Screenshots of the outgoing server settings?

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Email Reactivation

phila- — Tue, 07 Mar 2023 13:05:28 GMT

hi,

Im using windows 10 with Windows Live Mail (yeah its old 😄 ) . i dont send many emails on this account but it was last working 21st Feb. Ive searched previous emails & cant find any talktalk email letting me know settings needed changing etc..

Im happy to change to new email software if needed, Windows Live Mail has just done the job so havent looked into changing it before 😄

Please see screenshots below , Thanks

This is the error message i get when sending email ::

The message could not be sent because the server rejected the sender's email address. The sender's email address was '------------'.

Subject '--------'
Server Error: 551
Server Response: 551 5.1.0 ZWyHp0Cq4ecIN MailFrom must match AUTH used (TT421)
Server: 'smtp.talktalk.net'
Windows Live Mail Error ID: 0x800CCC78
Protocol: SMTP
Port: 587
Secure(SSL): Yes

settings

Re: Email Reactivation

Gondola — Tue, 07 Mar 2023 13:28:32 GMT

You'll definitely need to retire WLM as it's not supported by TalkTalk Mail and 7 years past its end-of-life date makes it a security risk.

The error also tells me that you're sending from a non-TalkTalk email address, maybe a personal domain address and that's also no longer going to work. The email account must be set up for outgoing authentication by the From email address and its password.

What's your preferred choice of currently supported email client? I can help with settings if you need.

Re: Email Reactivation

phila- — Tue, 07 Mar 2023 15:11:31 GMT

Thanks for the help Gondola.

Ive taken the time to set things up correctly now, all seems to be working well. Ive gone with Mozilla Thunderbird client.

Ive set up a mailbox on my domain also instead of using forwarding etc..

Thanks Again

Re: Email Reactivation

Gondola — Tue, 07 Mar 2023 15:14:47 GMT

Nice work. I do like positive results as that also give confidence to others in the same situation.

We do appreciate your time in letting us know. Thank you.