topic Re: lost imap access for pipex email in Email

lost imap access for pipex email

domiwoolly — Tue, 07 Mar 2023 12:26:53 GMT

Hello

I've updated all my email settings and I would like my email reactivated again, have put email address in private notes.

thanks

Re: lost imap access for pipex email

Gondola — Tue, 07 Mar 2023 12:40:40 GMT

Reactivated again?

OK, 've requested that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that but timescales are only an estimate. Until access is restored ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 or 110 or 143 were used?

Re: lost imap access for pipex email

domiwoolly — Tue, 07 Mar 2023 13:41:02 GMT

apologies my bad, not 'again' I had copied txt from another post and missed that.

Yeah it was an Outlook 2016 set on 143, which has now been changed to 993 and ssl/tls

thanks for checking

Re: lost imap access for pipex email

LIZHELMAN — Tue, 07 Mar 2023 13:48:57 GMT

Please can you let us know when things have been reactivated. Thanks.

Re: lost imap access for pipex email

Ady-TalkTalk — Wed, 08 Mar 2023 12:57:54 GMT

Hi domiwoolly, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady