topic Re: sorry another unable to send emails in Email

sorry another unable to send emails

Tess1 — Tue, 07 Mar 2023 15:43:45 GMT

Received TT message ref resetting and have done what was suggested but still cannot send emails from both TT email accounts on my laptop using Thunderbird. I can receive emails on the laptop and my tablet, although on the tablet no attachments/photos are received. I have persevered since 23rd Feb but now realise TT is blocking me. I am not a technical member so may I ask please that any replies are simple. Thank you

Re: sorry another unable to send emails

Gondola — Tue, 07 Mar 2023 16:05:00 GMT

Probably the settings on Thunderbird aren't quite right.

In the meantime you have access via webmail and an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

On updating the Thunderbird email software Server Settings (incoming mail) and outgoing SMTP server settings, for any active mailbox that does have IMAP / POP3 access, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password when using Thunderbird to read or write emails so have the current password ready (when you've set a new password). Tick to remember or save the password before entering it. Each email address needs to have it's own settings and its own outgoing SMTP server because outgoing authentication requires the email account User Name and Password.

User Name is the full email address and Password is the email password.

Start Thunderbird
Select the Thunderbird triple line menu top right
Select Account Settings from the menu
Select Server Settings under the email account name in the left side panel
Use the entries as shown in the table
Look down the left side panel to Outgoing Server SMTP
Select Edit to update the Outgoing server settings as per the lower entries in the table below - remember to select the correct Outgoing Server for the correct email account.

Thunderbird email client settings for all TalkTalk Mail domains including talktalk, tiscali and their sister email addresses are:

Account Type	IMAP secure Email Account
User Name	Full email address
Password	Email password
Incoming mail server (IMAP)	mail.talktalk.net
Incoming Port	993 (see note below)
Incoming Connection Security	SSL/TLS
Authentication Method	Normal Password
Outgoing server (SMTP)	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
Authentication Method	Normal Password

Note: If you use POP3 then the only difference is in the incoming mail server port that is 995 for POP3 secure.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Re: sorry another unable to send emails

Tess1 — Tue, 07 Mar 2023 16:50:17 GMT

Thanks Gondola , hubby says we have done what you have suggested but still cannot send emails from the laptop. Strangely today I cannot repost posts on Facebook as it says no connection, probably nothing to do with email problem but since 23rd Feb everything seems to have been affected.

Re: sorry another unable to send emails

Gondola — Tue, 07 Mar 2023 16:57:17 GMT

What's the sending error message?

If you take a screenshot of the outgoing SMTP server settings I'll check them for you. Image edit the screenshot to obscure the first part of your email address / UserName before posting here (broadband connection permitting) using the Camera icon above this Reply area.

Re: sorry another unable to send emails

Tess1 — Tue, 07 Mar 2023 17:22:25 GMT

Gondola I have no idea how to take a screen shot, sorry but ancient oldie.The settings have been checked and rechecked and are exactly as you state, outgoing server still refuses to connect. I'm wondering if Talktalk has blocked my account as seems to be the only remaining possibility.

Re: sorry another unable to send emails

Gondola — Tue, 07 Mar 2023 17:41:04 GMT

You said you were receiving mail so if that's mail incoming to the same email account in Thunderbird that you're not able to send from then the account is not blocked. Sending might be blocked if your outgoing mail from Thunderbird is sent using port 25.

The server refusing to connect is usually because the outgoing port is set to port 25.

Microsoft advice on taking screenshots

Re: sorry another unable to send emails

Tess1 — Tue, 07 Mar 2023 18:31:09 GMT

Gondola no the port setting is not set at 25 but the correct one as both you and TT advise . My husband has reset all and double checked and everything is showing exactly as it should be. The only thing left is there must be something being blocked by talktalk.

Re: sorry another unable to send emails

Gondola — Tue, 07 Mar 2023 18:48:55 GMT

We'll see what TalkTalk say. But if you're receiving mail to the same address as you're trying to send from then the mailbox access is not blocked.

Re: sorry another unable to send emails

Ady-TalkTalk — Wed, 08 Mar 2023 13:38:51 GMT

Hi Tess1, the mailbox is fully functional. The only other reason for not being able to send is that we've blocked sending from port 25. We're forcing blocks on unsecure sending.

Ady