topic Re: Unable to send email in Email

Unable to send email

Nothingdoing — Sat, 04 Mar 2023 10:09:47 GMT

Have lost sending email like many before. Have checked all settings are correct and added emails in private notes. Request TalkTalk resolve.

Re: Unable to send email

Gondola — Sat, 04 Mar 2023 10:10:50 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: Unable to send email

Gondola — Sun, 05 Mar 2023 00:19:54 GMT

Obviously there's Nothingdoing because you're not replying to this topic you started.

Are you confident that you need no help with checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings you're using? Did you identify the insecure settings, for example? The culprit device or software that got your mailbox access switched off?

Re: Unable to send email

Gondola — Sun, 05 Mar 2023 10:18:32 GMT

I see you've marked the topic as solved. I couldn't work out if the topic title meant it was a SENDING MAIL only issue because the post was labelled RECEIVING MAIL. But I assume you've now got secure access by updating the server settings for both incoming and outgoing mail and the sending of mail has come good using secure mail authentication and not using port 25? Good to know if that's the case.

No Email

Nothingdoing — Mon, 06 Mar 2023 15:57:45 GMT

As advised i my last post I have updated my email security and am back on line. However , I am unable to do the same with my second (new) email address ..... @talktalk.net The email provider was unable able to confirm password. Did try to change password but got the message that address entered does not have a talktalk domain. Any help would be greatly appreciated

Re: No Email

Gondola — Mon, 06 Mar 2023 16:10:02 GMT

Good to know you're back in control of the first email address.

The error message 'No domain' means the email address does not have a mailbox on the TalkTalk Mail platform. i.e. the address entered does not exist.

When you send the address a message from your first email account do you get an immediate Send error?

Re: Unable to send email

Nothingdoing — Mon, 06 Mar 2023 16:20:29 GMT

Hi Got undelivered mail returned to sender.

Re: Unable to send email

Gondola — Mon, 06 Mar 2023 16:30:23 GMT

Which means the mailbox address does not exist. i.e. the message is undeliverable because there's no mailbox of the address you're using to accept delivery.

When did you create the new address and did you see a green success banner when the address was added to your customer MyAccount?

Re: Unable to send email

Nothingdoing — Mon, 06 Mar 2023 17:11:49 GMT

Further to my problem, had the same error a very long time ago in Tiscali days and it was resolved by the technical team at their end. Did I miss doing something when I added a new email address to my account?

Re: Unable to send email

Nothingdoing — Mon, 06 Mar 2023 17:25:36 GMT

Cannot remember seeing flag

Re: Unable to send email

Gondola — Mon, 06 Mar 2023 17:27:57 GMT

Nothingdoing wrote:...Further to my problem, had the same error a very long time ago in Tiscali days and it was resolved by the technical team at their end. Did I miss doing something when I added a new email address to my account?

Do you see the email address listed in your customer MyAccount and when was it added? Select this link: Manage Email

Re: Unable to send email

Nothingdoing — Mon, 06 Mar 2023 17:37:24 GMT

It is listed in Mail Box with other email

Re: Unable to send email

Nothingdoing — Mon, 06 Mar 2023 17:59:45 GMT

New email was added yesterday. Unable to find when it was added or listing.

Re: Unable to send email

Gondola — Mon, 06 Mar 2023 18:11:21 GMT

Yesterday is close enough. The reason for asking is that talktalk.net email addresses created between mid August and mid December 2022 may not have been created as mailboxes on the TalkTalk Mail platform even though the email address was added to the customer MyAccount. Maybe this fault has returned?

Would you create another new talktalk.net email address if there's a spare slot in the 5 available? Just to see if this one gets added to the TalkTalk Mail platform.

Re: Unable to send email

Nothingdoing — Mon, 06 Mar 2023 18:15:09 GMT

Thanks for your help. I have to go.Will look at the process for adding email addresses ans see where I have gone wrong

Re: Unable to send email

Nothingdoing — Tue, 07 Mar 2023 14:44:20 GMT

Thanks will do.

Hi Gondola

Added another email address and tried to connect to Mail Box with email provider- failed password check. It looks as though my added email is not recognised. Is their anyway it can be cleared/unblocked. You are the only person I can communicate with as the rest are robots, who do not like anything to do with emails. This includes phone and chats. Again thanks again for yesterdays help.

Re: Unable to send email

Gondola — Tue, 07 Mar 2023 15:03:01 GMT

If you got a green banner in MyAccount when creating the new email address and that new address is listed in your MyAccount TalkTalk Mailbox list then it should have created a mailbox on the TalkTalk Mail platform unless the fault of late last year has returned.

This is my customer MyAccount showing my 3 mailboxes in the non-full fibre MyAccount.

For the new email address, if you see it in your customer MyAccount then please enter the email address at Verifalia, an external website that verifies if an email address exists. Enter the email address, complete the reCAPTCHA and select the Validate button. Does the top line response say 'Deliverable' or something else?

Let us know the outcome.

If there's a new fault condition we'll need to get TalkTalk to raise a fault ticket.

Re: Unable to send email

Nothingdoing — Tue, 07 Mar 2023 15:25:32 GMT

Result was: Deliverable

Valid email with no high risk factors detected: safe to send email.

Address syntactically valid

Re: Unable to send email

Gondola — Tue, 07 Mar 2023 15:32:27 GMT

OK, good. That tells me the address you entered is valid and is a mailbox address on the TalkTalk Mail platform.

So, test in TalkTalk Mail webmail. First sign out of any webmail account you're currently signed in to.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Compose and send a test message to test-mail@talktalk.net and in a few moments you should see an auto-response arrive in the Inbox.

Let me know if that's all working as it should.

Re: Unable to send email

Nothingdoing — Tue, 07 Mar 2023 15:59:48 GMT

Message could not be sent. Error message from email transport server

Recipient invalid TT 503