topic Re: unable to send email in Email

unable to send email

splottlands2 — Tue, 07 Mar 2023 22:37:54 GMT

I have been unable to send emails since friday.

I have updated my email client to use Authtication as per as per https://community.talktalk.co.uk/t5/Email/Unable-to-send-email/m-p/2956907#M168500

I have put the email accounts in my personal info.

Recieving email is unaffected only sending is impacted.

Can you activate my accounts TIA

Re: unable to send email

Gondola — Tue, 07 Mar 2023 22:45:07 GMT

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Email settings and device setup guides for TalkTalk Mail

About TalkTalk Mail Plus

Re: unable to send email

splottlands2 — Wed, 08 Mar 2023 22:12:33 GMT

Personal details updated as requested

here are the screenshots requested

outgoing

Incoming (this still works)

incomming

Re: unable to send email

Gondola — Wed, 08 Mar 2023 22:35:25 GMT

Those settings will work. As long as the User Names are identical and the passwords are correct and identical for both incoming and outgoing settings.

Are you now able to send mail?

Re: unable to send email

Ady-TalkTalk — Thu, 09 Mar 2023 08:42:52 GMT

Hi splottlandls2, is this the first or 2nd of your TalkTalk mailboxes from your profile or both?

Ady

Re: unable to send email

splottlands2 — Thu, 09 Mar 2023 19:33:47 GMT

I can still recieve email on the xxxxx2 but i cannot send on the same xxxxx2

Re: unable to send email

Gondola — Thu, 09 Mar 2023 19:55:01 GMT

Just check the Thunderbird Saved logins to remove the saved password for the outgoing smtp server.

Tools > Settings > Privacy & Security

Passwords > Saved Passwords

Show Passwords > Yes >

Delete the smtp password for the relevant account address to enable the entry of the new password when sending mail

Re: unable to send email

splottlands2 — Thu, 09 Mar 2023 20:05:37 GMT

ive deleted the out going password and ium prompted to add the account pwd but i get the following error

Sending of the message failed.
An error occurred while sending mail. The mail server responded: aMQfp4MbpecIN MailFrom must match AUTH used (TT421). Please verify that your email address is correct in your account settings and try again.

Re: unable to send email

Gondola — Thu, 09 Mar 2023 20:18:16 GMT

That means the email address you're sending From is not the same as the email address you're using to authenticate the sending in the outgoing SMTP server.

Are you sending mail from one of your talktalk email addresses?

Re: unable to send email

splottlands2 — Thu, 09 Mar 2023 20:36:13 GMT

I am sending it from me@mydomain.com

I am doing this as it appears in the email as the return address Also I would like to use my email client to send emails from different email addresses at my domain. this helps me to organise the incoming emails.

I have been able to send the email using the talk talk account how ever this is not ideal as I dont want anyone using the talktalk account as this appears in the email.

Re: unable to send email

Gondola — Thu, 09 Mar 2023 21:50:41 GMT

You cannot send from your personal domain address using the TalkTalk Mail servers. You will have been able to do so in the past but all TalkTalk Mail now requires fully secure and authenticated sending. TalkTalk will not authenticate personal domain email.

So what you have to do is create new email accounts. One each for your TalkTalk Mail addresses and one each for your personal domain email addresses.

For personal domain email you need to use the incoming and outgoing mail servers provided by your personal domain mail host. Let me know who that is and I'll look up the settings for their mail servers.

Re: unable to send email

splottlands2 — Thu, 09 Mar 2023 21:56:52 GMT

123-reg

Re: unable to send email

Gondola — Thu, 09 Mar 2023 22:15:26 GMT

Here's the guide from 123-reg: How to set up an email client for your 123-reg mailbox