topic Re: Restore Onetel iPhone Email in Email

Restore Onetel iPhone Email

MPG68 — Mon, 27 Feb 2023 18:44:58 GMT

can you please restore access to mine and my wife’s email accounts please. I have updated the security settings on both accounts as attached screen shots.

can you also let me know how I notify you of our email accounts.

thanks.

Re: Restore Onetel iPhone Email

Gondola — Mon, 27 Feb 2023 18:58:41 GMT

Hi MPG68

The last screenshot where the first part of the email address is obscured in red. This account will not work.

The Username is shown incorrectly because there's a stray comma between onetel and .com

If you correct that you'll be ok for both accounts working securely with TalkTalk Mail.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name

Alternative mobile contact number

Scroll down to Private notes to add the two email addresses and customer account number

Check and Save changes

Select here: Update your profile

The secure mail settings are good apart from that stray comma so I've requested that full access is restored for the email address mailboxes in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Re: Restore Onetel iPhone Email

MPG68 — Mon, 27 Feb 2023 20:08:33 GMT

Thanks Gondola

i have corrected my school boy error but am struggle long to see where I can put my wife’s email address without making it public.

any help you could offer would be appreciate.

thanks

Re: Restore Onetel iPhone Email

Gondola — Mon, 27 Feb 2023 21:05:48 GMT

Please add it to your Community profile, Personal Information, Private notes.

Re: Restore Onetel iPhone Email

MPG68 — Tue, 28 Feb 2023 10:58:15 GMT

Hi Gondola

thanks again - all done now so hopefully that can be in blocked as well.

Re: Restore Onetel iPhone Email

Ady-TalkTalk — Wed, 01 Mar 2023 12:48:13 GMT

Hi MPG68, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Restore Onetel iPhone Email

Ady-TalkTalk — Wed, 01 Mar 2023 12:48:41 GMT

Sorry that should read mailboxes.

Ady

Re: Restore Onetel iPhone Email

MPG68 — Mon, 06 Mar 2023 10:09:15 GMT

Thanks Ady, neither of the email address are working yet - do I need to do anything specific??

thanks

Re: Restore Onetel iPhone Email

Ady-TalkTalk — Wed, 08 Mar 2023 08:26:17 GMT

Hi MPG68, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady